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BT Email is changing

We’ve been working hard making updates to BT Email that'll continue to deliver a secure and reliable service with improved performance and usability. These changes mean we:

  • stay up to date
  • can support the latest software
  • fixed some issues

 

Not all of our customers will see the changes at the same time. Your email address will stay the same and you’ll still log in at www.bt.com/email or by clicking on the Email link in the top right hand corner of www.bt.com.

If you're using older software, your email service might no longer work. Please make sure you're using one of the web browsers listed below under software requirements. If you're not, please do upgrade as soon as possible as this will make things easier for you once we make the changes.

Please note: You may also need to clear your web browser cache and cookies once you've moved to the new version of BT Email.

Things may seem different at first but we’re confident that once you get used to them, these changes will offer a safer and smoother email service.

 

The changes we've made

Search

This can now be found in the same place in all the BT Email tabs providing a more consistent feel.

Messages

These will be grouped by days for the past 7 days, making it easier for you to find things.

The key buttons you’ll need to create, reply and forward email messages will remain clearly visible at the top of each tab.

A quick move feature and message body preview, will make handling and moving your messages easier.

Software requirements

To ensure your BT Email works efficiently, please make sure you’re using one of the following web browsers:

Windows 10 and 11

Browser

Chrome

Version

119.0.6045.105 and above

Browser

Firefox

Version

119.0.1 and above

Browser

Edge

Version

119.0.2151.97 and above

macOS Monterey, Ventura and Sonoma

12, 13 and 14

Browser

Safari

Version

16 and above

Browser

Chrome

Version

119.0.6045.105 and above

iOS 15, 16 and 17

Browser

Safari

Version

16 and above

Android 12, 13 and 14

Browser

Chrome

Version

119.0.6045.53 and above

Samsung, Galaxy Android 12, 13 and 14

Browser

Samsung Internet Browser

Version

22.0 and above

Operating system

Browser

Version

Windows 10 and 11

Chrome

119.0.6045.105 and above

Firefox

119.0.1 and above

Edge

119.0.2151.97 and above

macOS Monterey, Ventura and Sonoma

12, 13 and 14

Safari

16 and above

Chrome

119.0.6045.105 and above

iOS 15, 16 and 17

Safari

16 and above

Android 12, 13 and 14

Chrome

119.0.6045.53 and above

Samsung, Galaxy Android 12, 13 and 14

Samsung Internet Browser

22.0 and above

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