Managing your BT Email account

What can we help with?

• Account set-up

  Get help with setting up your BT Email account, including how to create more email addresses and also adding sub-accounts to your BT ID.

• BT Email server settings

  Set up your BT Email with the correct server details. Find the incoming and outgoing BT Email settings you need for IMAP, POP and SMTP on any device.

• Change or reset your BT Email password

  Find out how to change and reset your BT email password online today with our BT Help. You can also contact customer services for more help.

• Close or delete an email account

  This article covers how to delete or gift a BT Email account linked to your own.

• BT Email update

  Find information about changes made to BT Email in May 2025, such as the search feature and messages. You can also check the requirements for your devices and browsers.