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Text us

Text HELP to 61998 (charges may apply at your standard rate).

  • We’ll run tests on your connection to find out what’s going on.
  • If you need an engineer, we’ll text you in 15 minutes to book a slot.
  • If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue.

Monday to Friday, 8am to 9pm

Weekends and bank holidays, 8am to 8pm

Message us

Message one of our experts online - it's quick and easy.

Monday to Sunday 7am - 10.30pm

A 'Message now' button will appear in a few moments during opening hours.


Call us

Our brilliant teams are all based in the UK or Ireland.

From BT mobile


From the UK

0330 1234 150

From outside the UK

+44 150 174 7714

Monday to Friday 8am - 9pm

Weekends and bank holidays 8am - 8pm

Calls to 0330 1234 150 are free when calling from the BT network. Calls from other networks may be charged.

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