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See any issues affecting your area

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Test your broadband and get a fix

Text HELP to 61998 (charges may apply at your standard rate).

• We’ll run tests on your connection to find out what’s going on.
• If you need an engineer, we’ll text you in 15 minutes to book a slot.
• If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue.

Monday to Friday 8am - 9pm

Weekends and bank holidays 8am - 8pm

Our brilliant teams are all based in the UK or Ireland.

From BT mobile

150

From the UK

0330 1234 150

From outside the UK

+44 150 174 7714

Monday to Friday 8am - 9pm

Weekends and bank holidays 8am - 8pm

Calls to 0330 1234 150 are free when calling from the BT network. Calls from other networks may be charged.

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