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Complaints

Contacting Us about Annual Price Change

Learn about our 2022 price changes and what they mean for you by selecting the "Click here" button

Before you make a complaint

If you aren’t happy then we want to hear about it. The fastest way to resolve an issue is to get in touch and let us know the problem.

Simply choose an option below for the fastest way to get help.

If you contact our team and they can’t help, or if you’re still unhappy, they can raise a complaint for you.

People often contact us about:

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Still have a complaint?

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Complain by phone

From BT mobile

150

From the UK

0800 800 150

From outside the UK

+44 150 174 7714

Monday to Friday 8am - 9pm

Weekends and bank holidays 8am - 8pm

What if I'm still not happy?

You can contact the communications ombudsman to investigate your complaint if we haven't solved it within 8 weeks, or if you're not satisfied with our response. The ombudsman is free, independent service.

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