Before you make a complaint

If you aren’t happy then we want to hear about it. The fastest way to resolve an issue is to get in touch and let us know the problem.

Simply choose an option below for the fastest way to get help.

If you contact our team and they can’t help, or if you’re still unhappy, they can raise a complaint for you.

People often contact us about:

Need more help?

BT Help is the place to go for support with all your products and services, from speeding up your broadband to managing your account and billing.

Get help online

Still have a complaint?


Complain by phone

From BT mobile


From the UK

0330 1234 150 

From outside the UK

+44 150 174 7714

Monday to Friday 8am - 9pm

Weekends and bank holidays 8am - 8pm

Calls to 0330 1234 150 are free when calling from the BT network. Calls from other networks may be charged

What if I'm still not happy?

You can contact the Communications Ombudsman to investigate your complaint if we haven't solved it within 8 weeks, or if you're not satisfied with our response. The ombudsman is a free, independent service.

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