Calling us is the fastest way to resolve your complaint.
Call us on 0800 432 0137.
Opening times are Monday to Sunday, 8am to 8pm
If you aren't happy, we want to hear about it. Every complaint we receive is examined in-depth, so we can try and put it right and ensure the issue doesn't happen again. You can read more about how we handle complaints in our Customer Complaints Code of Practice.
You can contact the communications ombudsman to investigate your complaint if we haven't solved it within 8 weeks, or if you're not satisfied with our response. The ombudsman is free, independent service.