If you aren't happy, we want to hear about it. Every complaint we receive is examined in-depth, so we can try and put it right and ensure the issue doesn't happen again. You can read more about how we handle complaints in our Customer Complaints Code of Practice. 

Quickest way

If your complaint doesn't get resolved 

You can contact the communications ombudsman to investigate your complaint if we haven't solved it within 8 weeks, or if you're not satisfied with our response. The ombudsman is free, independent service.

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