Complaints
If you aren't happy, we want to hear about it. Every complaint we receive is examined in-depth, so we can try and put it right and ensure the issue doesn't happen again. You can read more about how we handle complaints in our Customer Complaints Code of Practice.
Call us on 0800 800 150
Monday-Friday: 8am-8pm
Saturday-Sunday: 9am-6pm
Make a complaint online
Use this method to view, track and update your complaint
Write to us
The quickest way to contact us is by using the alternative methods. If you want to write to us please include your phone number, email address and BT account number. We aim to reply within 28 days.
BT Correspondence Centre
Providence Row
Durham
DH98 1BT
What if I'm still not happy?
If it's been eight weeks since you complained and we haven't been able to sort things out, you can refer your complaint to Ombudsman Services: Communications. It's a free, independent service for customers who aren't satisfied with the final outcome of their complaints. As well as visiting their website, you can call them on 0330 440 1614.
If you're unhappy with a purchase you made online, you can use the Online Dispute Resolution service.