Why am I paying the normal monthly broadband charge? I was expecting a discounted price for the first few months.

If you recently took advantage of a broadband offer where the price is discounted for the first few months, the refund for those first few months will have been applied to your first bill in the form of a credit. The credit will have covered all of the months where discount applies. The amount of the discount depends on the product you have ordered and the term you have signed up for. Other terms and conditions apply.

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