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Learn about the 4G Mini Hub for BT Halo customers

With our Keep Connected Promise for Halo customers, we'll get you back online quickly if your broadband stops working.

With our Keep Connected Promise for BT Halo customers, we'll get you back online quickly if your broadband stops working.

If you report a fault with your broadband or tell us you're moving home, we'll send you a Mini Hub straight away at no extra cost. It uses a mobile signal to connect your devices until your broadband is connected again. 

If you want to buy a 4G Mini Hub for use at any time, take a look at 4G Mini Hub with a 24 month data SIM plan >

 

With our Keep Connected Promise we'll get you back online quickly while you are without your broadband. 

If you have reported a fault

Once you've reported an eligible fault, we'll send you a Mini Hub straight away at no extra cost. It uses a mobile signal to connect your devices until we've fixed the fault.

If you report your fault Monday to Friday before 7.30pm, you'll receive your Mini Hub the very next day. If you report a fault on the weekend before Sunday at 12.30pm then it'll arrive on Monday. After 12.30pm on Sunday, it'll arrive on Tuesday. In some places like Highlands and Islands and parts of Cornwall it may take a little longer.

If you have mobile on the same account, we'll switch on free unlimited data on all your phones within an hour of reporting the fault, so you never have to worry about using any of your data allowance while we fix the fault. If you've shared your BT Halo benefits with any other BT Mobile customers living in your home, they'll get free data too.

If you're moving house

We’ll send you a Mini Hub around 10 days before your broadband stops at your old address. If you tell us about your move less than 10 days before, we’ll usually send it the next day.

If you’ve already got a Halo Mini Hub, we’ll activate it around three days before your broadband stops at your old address.

If you have a mobile on the same account, we’ll switch on free unlimited data on all of your phones around three days before broadband stops at your old address.  

The Mini Hub is a device that uses a 4G mobile signal to connect you to the internet when you have a problem with your broadband or you're moving. In a similar way to how you connect devices to your BT Hub, you can connect up to 20 devices, like your laptop and tablets. It will keep them connected to the internet at home.

The Mini Hub comes with a SIM that will provide unlimited data while you are without broadband. We won't charge you anything extra for the Mini Hub or the SIM.

The Mini Hub doesn't have all the range and features of your usual BT Hub, as it's just to tide you over until we get you back up and running. You won't be able to connect devices that need wired access. For example, the BT TV box doesn't connect via wi-fi so you won't be able to connect it to the Mini Hub. However, you can still use the BT TV and BT Sports Apps to watch TV. Freeview channels will also continue to work on your BT TV set top box while you're without broadband.

The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. If you report an eligible fault or tell us you're moving in the future, we'll be ready to reactivate it straight away.

If you're a BT Halo customer and have reported a broadband-affecting fault or told us that you're moving home, we'll send you a Mini Hub if you're eligible. Take a look at www.bt.com/halo/terms for more information.

 

There's no additional charge for the Mini Hub, as you get this as part of our Keep Connected Promise with BT Halo. Your Hub will provide unlimited data while we fix your fault or you move home and there's no charge for this either.

If you have reported a fault

If you report your fault Monday to Friday before 7.30pm, you'll receive your Mini Hub the very next day. If you report a fault on the weekend before Sunday at 12.30pm then it'll arrive on Monday. After 12.30pm on Sunday, it'll arrive on Tuesday. In some places like Highlands and Islands and parts of Cornwall it may take a little longer.

If you're moving home

We’ll send you a Mini Hub around 10 days before your broadband stops at your old address. If you tell us about your move less than 10 days before, we’ll usually send it the next day.

If you’ve already got a Halo Mini Hub, we’ll activate it the day before your broadband stops at your old address.

The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. We'll be ready to reactivate your Mini Hub straightaway should you need it again. 

  • If you experience an eligible fault in the future, raise it online or contact us
  • If you move home in the future, contact us 

You can track your fault by visiting our fault tracker on mybt.com >

We'll also send you confirmation when the fault has been fixed.

As a BT Halo customer, once you've reported an eligible fault or told us you're moving home, we’ll offer to send you a Mini Hub which provides unlimited 4G data until your fault is fixed.

If you have mobile from BT on the same account (or have shared your BT Halo benefits with other BT Mobile customers living in your home), we’ll also activate Broadband Backup within a hour of you reporting the fault or home move. This means there'll be no charge for your data until your broadband is back. For more information see Learn about Broadband Backup >

 

Find out more about the Mini Hub and Broadband Backup:

Using the Mini Hub >

Fix problems with the Mini Hub >

Learn about Broadband Backup >

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