I can see a wi-fi network, so why can’t I connect to it?

You may have moved out of range of the wi-fi signal. It's also possible that since your device found the network, the device broadcasting the wi-fi signal has been turned off. If this happens, please move and look for other networks that may be in range.

Was this answer helpful?

Tell us how we can improve this article

Select an option that apply:

it's too long

I didn't get the information I need

I found it difficult to follow

Another reason

Thanks for your feedback

Please select one feedback option

Submit

Print these instructions

Related Articles

Need more help?

More options

Ask the BT Community