Your Broadband order

What can we help with?

• When will my BT Hub be delivered?

  Your BT Hub will be delivered by Royal Mail either the day before your services go live, or on the day itself. Find out how to track your order.

• How long will it take to get BT Broadband once I've ordered?

  If you're a new customer it can take up to 2 weeks after the order is confirmed on our system.

• How do I track my order?

  View details of your broadband order, track how it's progressing and get your activation date.