From 1 April 2024 we’re increasing the standard monthly charge of some products and services by 7.9% as outlined in your terms and conditions of contract. This increase is in line with the Consumer Price Index (CPI) % inflation rate published by the Office for National Statistics on 17January 2024 which was 4% plus an additional 3.9%.
Find out which products are increasing on 1 April 2024.
Giving you better value
We’re always on the lookout for more ways to give you better value. That’s why we’ve made it easy for you to:
- Access your online account at any time. Pay your bills, check how much data you’ve used, find the help you need, track orders, and do lots more - all from your mobile using the BT Business app.
- Ask for help when you need it. Our UK-based business specialists are here round the clock to answer your questions online or over the phone (calls are free).
And if you’re one of our BT broadband customers you can:
- Get online when you’re out and about. Hop onto one of our wi-fi hotspots - we’ve got more than five million of them around the UK to help you stay connected.
- Rely on our broadband. Even at the busiest times of the day, our robust broadband still gives you fast, reliable, and consistent connection speeds.
You'll find all our terms and conditions here.
The Public Switch Telephone Network (PSTN) will close in December 2025.
There are huge changes currently taking place with the old copper voice network being switched off in 2025, all customers using traditional phone lines will need to move to a digital service before the switch off date.
Find out more about the PSTN Switch Off and what it means for you.
Find out more about the PSTN Switch Off and what’s happening between now and 2025.
Back to BT Business Price Changes 2024.
Back to What the CPI plus 3.9% 2024 Price Increase means for you.
Can we put our prices up?
In most of our standard terms and conditions, we have the right to amend our contract, and that includes increasing prices. The contract will say how we must tell our customers about amendments and what customers may do.
Can I cancel my contract?
Yes, you can but we hope you'll stay with us because we still offer great value for money with reliable, high-quality services and products.
If you cancel your service before the end of your minimum contract term, you’ll need to pay a termination charge for cancelling early.
If you’re outside of your minimum contract term, you can end your service at any time without termination charges, but bear in mind that other charges may apply if you want to cancel services that are not affected by a price increase.
When do I have to notify BT if I want to leave?
If you wish to end any of your services affected by a price increase, you should contact us to cancel before the price increase is due to take effect following the notice period set out in your contract. You'll need to pay us any applicable termination charges.
If you wish to cancel services that haven't been affected by a price increase you'll also need to pay us any applicable termination charges. Please get in touch on 0800 916 0904 if you'd like to talk to us.
What if I want further information on the price rises?
We hope you will find the information you need on this page. If you do need further information, please get in touch on 0800 028 5001 if you'd like to talk to us.
BT Group’s Consumer division is changing the way it communicates and charges for its contracts in the summer. Is BT Business doing the same?
We’re engaging with Ofcom on what it means for our small business customers and will update on any changes as soon as we can.