Personal

 

BT Privacy at Home


BT Privacy at Home* gives you more control over who you speak to and we provide it at no extra cost – all you need to do is sign up.

BT Privacy at Home* registers you for the Telephone Preference Service which helps stop unwanted sales calls.

It also includes Caller Display**, which lets you see the number of the person who's calling, so you can decide whether or not you want to take the call.

Find out more about Caller Display

See our range of Caller Display phones

To get BT Privacy at Home, just sign in to Your Account, click on 'Calling Features' and add BT Privacy at Home to Your Account. Or call us on Freefone 0800 800 150 and we'll set everything up for you.

Calling Features User Guide

BT Calling Features userguide
PDF doc, 129 KB

Need Adobe Acrobat Reader?
Download it now


Get Adobe Reader

Sign up to BT Privacy at Home in Your Account

Log in to Your Account to check or change your Calling Features. If you're new to BT.com, sign up now – all you need is your BT account number and telephone number.

log in  or  sign up

Or alternatively you can call us on Freefone 0800 800 150 and we'll set everything up for you.

Telephone Preference Service

Telephone Preference Service

Find out more about the Telephone Preference Service (TPS), which is designed to prevent you receiving unwanted telemarketing and sales calls.

Protect your PC against dial-up fraud

BT Privacy Online helps protect your computer from illegal 'diallers' that charge you international and premium rate call rates when you dial up.

Find out more

Take action against mis-selling

Most phone companies treat their customers with courtesy, but some companies use unacceptable sales techniques. This is called mis-selling. Find out how to recognise it, avoid it, and take action.

More about mis-selling

 

* BT Privacy helps stop unwanted sales calls by registering you with the Telephone Preference Service and giving you BT Caller Display at no extra charge. From 1st October 2006, customers who do not make some chargeable calls with BT will be charged for BT Caller Display. Customers with other call providers can still benefit from BT Caller Display at no extra cost if the following calls are made. Customers who are billed monthly must make at least two chargeable calls with BT in that month, otherwise BT reserves the right to charge £1.75 a month for BT Caller Display. Customers who are billed every three months must make at least six chargeable calls within those three months, otherwise BT reserves the right to charge £5.25 a quarter.

If you do not currently make calls with BT and would like to start making your calls with us again, please call 0800 121 8088. Alternatively, if you would like to make one-off calls that are chargeable to your BT bill then simply dial the numbers 1280 before you dial the phone number you wish to call.

** Caller display equipment is required. Caller Display requires a compatible phone, (available at BT Shop online), a BT line and caller display equipment. Numbers will not be displayed if the call is from payphones, some switchboards, no-BT network or where a caller's number is withheld.