BT Reward Card Terms

BT Reward card is available to new and existing BT Mobile customers ordering the service through BT.com, excluding BT employees.

Available on single SIMs and the first SIM in each Family SIM plan; excludes re-grades & re-contracts.

You will need to have ordered a new BT Mobile plan online during a promotional period and waited 30 days before claiming. Your reward card could take up to 30 days from claim date to arrive.

On receipt you must activate the card within 3 months via the activation code, which will be sent to you by email to the email address provided with your order. The card is a non-reloadable prepaid card with no cash access (ATM or cash back). The card can be used at most merchants which display the Mastercard® acceptance mark until the funds on the card are depleted or until the card expiry date. Unspent funds which remain on the card after expiry date printed on the card cannot be redeemed. The card cannot be used at any Customer Activated Terminals (such as but not limited to pay@pump, toll roads, car parks or train ticket terminals), for subscriptions automated periodic payments, to withdraw cash via cashback ATM, foreign exchange bureaus, gambling, or any illegal goods services. The prepaid card offer is open to UK residents only, over the age of 18.

Your BT Reward Card is issued by Blackhawk Network (UK) Ltd​, an Electronic Money Institution authorised in the UK by the FCA with Firm Reference number 900023; pursuant to license from Mastercard International​. Mastercard® is a registered trademark of Mastercard International Incorporated. Blackhawk Network (UK) Ltd’s company registration number is 05802971 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD.

Broadband Rewards will be sent to the installation address. BT Mobile Rewards will be sent to the address where we delivered your BT Mobile product If you end your agreement for service before the end of the minimum contract period you'll have to pay an early termination charge. You can see details at: bt.com/termcharges. All services are subject to BT's standard terms and conditions which are at bt.com/legalstuff. There is no cash alternative for rewards. The Reward Card can be replaced if lost or stolen for a £3 fee.

If a reward was offered on the date you placed your order, it will expire 3 months after the date your broadband order was installed or mobile order activated, unless you claim your reward. BT reserves the right to remove the offer at any time. Rewards are subject to suppliers own terms and conditions.