More about cookies on BT.com

We're changing BT.com so it's easier for you to manage the cookies we use. We'll honour your preferences if you make any changes, but a minority of cookies may not be controlled correctly until we've finished making all the necessary changes to BT.com.

We've developed an online tool (open source available free) to help you manage the cookies we use on BT.com. To use the tool, your web browser needs to support JavaScript – if it doesn't you can still find out about the cookies we use here, but you'll need to manage them through your web browser settings.

We will only read or write cookies for the preference level set, cookies set prior to you changing your settings will still be on your computer and you can remove them using your browser settings.

We use a cookie to remember your cookie preferences this has a couple of consequences

The cookies used on BT.com are based on the International Chamber of Commerce guide for cookie categories:

For more information about cookies see the further reading below.

Strictly necessary

'Strictly Necessary' cookies let you move around the website and use essential features like secure areas, shopping baskets and online billing. These cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet.

We use these Strictly Necessary cookies to…

Cookies we have defined as 'Strictly Necessary' cookies will NOT be used to…

Accepting these cookies is a condition of using the website, so if you prevent these cookies we can't guarantee your security or predict how our website will perform during your visit.

Here is a list of the cookies we have defined as 'strictly necessary'.

BT.com cookies

Cookies provided by 3rd parties

Cookie Host

bt_cookie_level

CHAT_SESSION_ID

JSESSION_ID

rnw_ma_login

rnw_survey_login

custhelp.com

s

uList

elbc

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Performance

'Performance' cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don't collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works, understand what interests our users and measure how effective our advertising is.

We use performance cookies to…

Cookies we have defined as 'Performance' cookies will NOT be used to…

In some cases, some of these cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose other than those listed above.

Using our site indicates that you accept the use of 'Performance' cookies.

Accepting these cookies is a condition of using the website, so if you prevent them we cannot guarantee how our site will perform for you.

Here is a list of the cookies we have defined as 'Performance'.

BT.com cookies

Cookies provided by 3rd parties

Cookie Host

NSC_CUPX

touchclarity.com

s_vi_gqfjh

207.net

TCID

NSC_Qsfmjwf

tc-prelive.com

AW3041

awin1.com

campaign

sensic.net

s_sq

s_cc

custthelp.com

cookies starting with…

sb_

track.brighteroption.com

vstcnt

ipinfo

clid

acs

.media6degrees.com

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Functionality

'Functionality' cookies are used to provide services or to remember settings to improve your visit.

We use 'Functionality' cookies to…

Cookies defined as 'Functionality' will not be used to…

Some of these cookies are managed for us by third parties – where this is the case we don't allow the third party to use the cookies for any purpose other than those listed above.

You can control whether or not these cookies are used, but preventing them may mean we can't offer you some services, and will reduce the support we can offer you. It's also possible that preventing these cookie stops us remembering that you didn't want a specific service.

Here is a list of the cookies we have defined as 'Functionality'.

BT.com cookies

1 this cooke is controlled by a tick box, if you opt to remember your forum log-in we will use this cookie even if you have opted out of 'functional cookies'

Cookies provided by 3rd parties

Cookie Host

bt_floating_answer_seen2

cp_session2

custhelp.com

ecos

BIGipServerDLB02-ED70-HTTP-POOL

BIGipServerDLB02-ED70-HTTPS-POOL

server

PHPSESSID

ecustomeropinions.com

BIGipServerDLB02-ED70-HTTPS-POOL

edigitalresearch.com

HumanClickKEY

HumanClickACTIVE

HumanClickSiteContainerID_42676151

ASPSESSIONIDQCARDBSD

avs_cookie

v

Origin Digital


2 we are currently unable to control this cookie using our cookie toolbar

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Targeting

'Targeting' cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. The third party provides these services in return for recognising that you have visited our website.

We use 'Targeting' cookies to…

You can control whether or not these cookies are used, but preventing them may stop us from offering you some services. All of these cookies are managed by third parties, and you may alternatively use the third parties' own tools to prevent these cookies.

Here is a list of the cookies we have defined as 'Targeting'.

BT.com cookies

Cookies provided by 3rd parties

Cookie Host

__atuvc

bt2

di

dt

__gads

loc

psc

ssc

sshc

sshs

uid

uit

xtc

uvc

addthis.com

Id

_drt_

.add

doubleclick.com

u

netmng.com

OAX

mookie1.com

NSC_fo1efm_qppm_iuuq

b3-ukmookie1.com

disqus_unique

__qca

mp_super_properties

testCookie

disqus.com

sess

uuid2

adnxs.com

datr

locale

lu

_e_oPLf_0

facebook.com

__stid

sharethis.com

NID

PREF

google.com

guest_id

k

pid

twitter.com

cpv

sh

tuuid

tags.qservz.com

_ga

_utm

doubleclick.net

UIDR

UID

.scorecardresearch.com

uuid

mt_mop

mathtag.com

pt

oo

ck

go.affec.tv

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Further reading

Information about cookies

Useful information about cookies can be found at:
http://www.allaboutcookies.org

Internet Advertising Bureau

A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at:
http://www.youronlinechoices.eu

International Chamber of Commerce United Kingdom

Information on the ICC (UK) UK cookie guide can be found on the ICC website section:
http://www.international-chamber.co.uk/our-expertise/digitaleconomy

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