Is this email genuine?

You might be worried that the email you have received isn't from BT. If you are worried, this page will help you to check that the email you have received is a genuine, BT email.

What is phishing?

Emails that aren't genuine are referred to as 'phishing'. This is a type of scam, where a message is designed to look as if it is from a genuine company to try and trick you into giving out private information like passwords or account numbers via an email or SMS. There are some steps you can take to make sure that the email you have received isn't a phishing email.

How can I check that this email is a genuine BT email?

If you are a BT Yahoo email customer, BT will send you two emails to notify you about the move. We're currently (October 2014) sending these emails to customers who haven't been moved to the new BT Mail. If you also log in to Yahoo Services (for example Flickr and Yahoo Answers), Yahoo may also contact you separately via email.

To check if the email you have received is from BT, follow these steps:

  • 1

    Check the address (URL) of the webpage you are on

    Phishers might make a copy of our email and our webpage, so it is important you check the address (URL) in the address bar of your browser to ensure you are on a webpage with an address which includes 'bt.com'.

  • 2

    Check whether your email address appears in the email body

    If the email is from us, your BT email address should appear in the text of the email.

    If the sender email address doesn't have an association with bt.com this is a good indication it's not genuine.

  • 3

    Check where the links in the email go to before clicking on them

    Before you click on any link in the email, hover over it with your mouse pointer.

    If the web address displayed has no association with bt.com this is a good indication it's not genuine.

Still concerned?

If you're still concerned that the email you've received isn't genuine, type this web address 'my.bt.com/newemail' into the address bar at the top of your browser. This will tell you everything you need to know about the email move so that you can delete the email from your inbox.

If you think that the email you have received may not be genuine, please report it to us so we can investigate.