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Paper-free billing

Paper-free billing is a service that lets you view your itemised bill and manage your payments online. You get all the benefits of online billing, like being able to sort and analyse your call details online, without the hassle of a paper bill. It's also better for the environment. All you need is a valid email address and your latest blue BT bill.

Payment plan

BT has three payment plans, offering you a choice of ways to pay your bill. With Monthly Payment Plan (MPP), you pay a set amount each month while the Whole Bill Direct Debit (WBDD) option enables you to you pay your quarterly bill in one payment. Continuous Card Recurring Authority enables you to you pay your monthly bill in one payment by Credit or Debit Card. Find out more about Monthly Payment Plan. Find out more about Whole Bill Direct Debit. Find out more about Continuous Card Recurring Authority.

Password

This is the word you choose to use in conjunction with your username when you want to access your account at BT.com. It is unique to you and you shouldn't let anyone else know what it is. If you forget your password, we can issue you with a new one. Click here to answer the security question you chose when you signed up, eg, Mother's maiden name. Once you've answered it correctly, we'll send a temporary password to the email address in Your profile. You will then need to change this password when you next log in. For further assistance, please call 0800 800 152.

PDF

PDF stands for Portable Document Format. It's a common format that preserves the typefaces, images, graphics and layout of an electronic document. PDF files are compact and can be shared, viewed and printed by anyone with Adobe Acrobat Reader software. You can download it free from www.adobe.com.

PIN

PIN stands for Personal Identification Number. A PIN is usually issued with a secure service such as a BT Chargecard and is designed to ensure that only you can use it. To avoid theft or fraud, never tell anyone your PIN. If you do write it down, it's best to make sure you put it somewhere safe.

Privacy policy

BT's privacy policy is our guarantee to you that we comply with and are registered under the data protection laws in the UK and take all reasonable care to prevent unauthorised access to your personal data. Our people and anyone working for agents or contractors of ours have a responsibility to keep your information confidential and will only use it to offer products and services on our behalf. Any data you give us is protected by a secure socket layer (SSL) session that codes your information. Find out more about SSL.

Your profile

When you sign up, you create an online profile. This is where your personal details, BT account information and purchasing and delivery details are stored. You can view and update your profile, including your Friends & Family information in Your account. It's important to keep your email address up to date, especially if you pay your BT bills online, so that we can let you know when your latest bill is ready to view online. You can also supply more information and build up your profile to receive more online services from us.

PSTN

The Public Switched Telephone Network is the traditional phone network that most people use.