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Skills for Tomorrow

LAUNCHING A BUSINESS

Thomas A. Stewart and Patricia O'Connell on designing and delivering great customer experience

Video

Beginner

Short

Start the course

What you'll learn

Thomas and Patricia explain why great customer experience must be a strategic choice woven into the fabric of your business.

What is service design

How to identify and win at make-or-break moments in customer interaction

The importance of creating a coherent experience for the customer

How to evaluate your own service design GPA (Grade Point Average)

How take service design ideas from the drawing room to the boardroom

How it works

Watch the videos, you can do this in one or more visits.

Once you have watched all the videos, you will have completed the course.

Start the course

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3 other courses you might love

Storytelling

Shane Snow shares his approach to crafting compelling stories, a powerful way to make people care about products and brands.

Creating habit-forming products

Find out how to manufacture desire using the hook model, and apply strategies of persuasive companies to your own business.

Entrepreneurship

Learn about the basic functions of a computer, how to use one safely, how to change the settings and find and sort files.

Scroll to top complete

LAUNCHING A BUSINESS

Thomas A. Stewart and Patricia O'Connell on designing and delivering great customer experience

What you'll learn

What you'll learn

How it works

Select 'start the course' below. You will be taken to LinkedIn Learning. You don't need to sign up. You will find the course under the Contents tab.

Watch the videos, you can do this in one or more visits.

Once you have watched all the videos, you will have completed the course.

3 other courses you might love

Storytelling

Creating habit-forming products

Entrepreneurship

3 other courses you might love

Storytelling

Creating habit-forming products

Entrepreneurship

Select 'start the course' below.

You will be taken to LinkedIn Learning. You don't need to sign up. You will find the course under the Contents tab.