LAUNCHING A BUSINESS

Thomas A. Stewart and Patricia O'Connell on designing and delivering great customer experience

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What you'll learn

What you'll learn

Thomas and Patricia explain why great customer experience must be a strategic choice woven into the fabric of your business.

What is service design

How to identify and win at make-or-break moments in customer interaction

The importance of creating a coherent experience for the customer

How to evaluate your own service design GPA (Grade Point Average)

How take service design ideas from the drawing room to the boardroom

How it works

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Select 'start the course' below.

You will be taken to LinkedIn Learning. You don't need to sign up. You will find the course under the Contents tab.

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Watch the videos, you can do this in one or more visits.

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Once you have watched all the videos, you will have completed the course.