HOW TO SWITCH YOUR BROADBAND

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Pick a broadband package that suits your needs

Start by choosing one of our great value broadband or home phone packages. All new and existing broadband customers get our highest level of protection, Cyber Threat Protect, included at no extra cost.

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We’ll contact your current provider

As part of your order just tell us who your current provider is and we’ll inform them that you’re switching to us. You can find details of your current provider on your bill. They’ll contact you about any services you may lose, or charges you may need to pay if you switch.

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We’ll activate your BT Broadband

Once you’ve submitted your order, you don’t need to do anything else apart from put your feet up. We’ll make arrangements to end your service with your current provider. Your existing service will still be available until the day ours goes live.

OUR BROADBAND GOES FURTHER

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Brilliant, expert service

You’ll always speak to one of our team based in the UK and Ireland.

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Speed guarantee

Speeds you can rely on day and night, and a personal speed guarantee.

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Powerful hub

Smart Hub 3 is designed to help deliver fast Wi-Fi securely around your home.

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Security

We're the only major broadband provider to offer Cyber Threat Protect as standard.

ALREADY GOT A BT HOME PHONE ?

Change your calling plan

Whether you only use your phone occasionally or love to chat all the time, we've got a plan to suit you.

Change calling plan

Manage your calling features

Get the most from your plan by managing your calling features like BT Call Protect, Voicemail and Call Barring.

Manage calling features

Get help with BT Home phone

How to set up and use your home phone, report a fault, learn about calling features and more.

Got to home phone help

SEE OUR HOME PHONE PACKAGES

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Gamers

Never get interrupted mid-game with a dedicated connection just for gaming.

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Homeworkers

Set up your home office with broadband that does its job, so you can do yours without interruption.

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Home schooling

Keep the kids learning with a superfast second line for their schoolwork.