Create a BT ID

  1. Step 1

    Profile details

  2. Step 2

    Account Settings

  3. Step 5


Profile Details

Create a BT ID to see your BT bills, usage, products and extras online. If you choose paper-free billing, we won't send you a bill in the post anymore. If you need to, you can download and print your bills online.

You need your account number which you can find at the top of your bill. If you can't find it, you can request it

Already have a BT ID? Log in

About you

Please select a title

Please enter your first name

Please enter your last name

Your BT account number

If you are a BT Pre-pay customer go to to add your account.

You'll find this at the top of your bill, it will be in the format AB12341234

  1. Option 1. Chat to an advisor

    Alternatively you can chat online with one of our advisers who will be pleased to remind you of your account number

Your log-in details

You'll use your email address as your username to log in to My BT. We also use this address to email you when a new bill is available to view.

This will be your username and the address we send My BT emails to

Please confirm your email address

Please enter new password


Please confirm your password

In case you lose your password


You'll need to confirm your security answer if you ever lose your password

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