Making our terms simple

Our contracts are set up into three main parts to make it easy for you to understand. The first part of your contract is terms that are general to all of BT's standard products. You will be able to view these terms when you click on your product below.

We also have some other important information and terms that apply to BT's standard products. Please click on the boxes below for information on your compliance obligations, our privacy policy, GDPR and our Price List:


GDPR clause for existing customers (pre 25 May 2018) and FAQs and Product Info

Clause Product info / FAQs

BT's Privacy Policy

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Compliance Obligations and Acceptable Use Policy

Including battery registration numbers

Compliance Obligations Acceptable use policy

BT Price List

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The final part of your contract is the terms that are specific to your BT product or service and how we deliver it. Please click on your product or service below to see these terms:


For our BT Business Mobile and BT One Phone customers

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Broadband & Internet Services

For our BT Business Broadband customers

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For our PSTN, ISDN, Featureline and Conferencing customers

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Business Phone Systems

For our Cloud Phone, Cloud Voice and SIP Trunk customers

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Call and Lines Packages

For our BT Business Call Essentials, BT Business Complete and BT Business One Plan customers

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Managed Meraki SD-WAN terms

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BT Wholesale

Including the latest price lists and pricing updates

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Network Services

For our BT Internet Connect UK/Global, BT IP Connect UK/Global and BT Ethernet Connect UK customers

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IT Services

For our BT Private Compute, BT Cloud Compute and BT Cloud Connect customers

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Unified Communications

For our BT One Voice, BT One Cloud and BT One Collaborate customers

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Customer Relationship Management

For our BT Cloud Contact, BT Inbound Contact Global and BT Onsite Contact customers

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Professional Services

For our BT Advise Cloud Contact, BT Advise Contact and BT Advise Compute customers

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Security and Risk Management

For our BT Managed Firewall Security, BT Managed Security and BT Security Threat customers

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Mobility Services

For our BT Enterprise and BT One Mobile customers

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Computing and Apps

For our Web Manager, BT Business App and IT Solutions customers

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Including Purchased Equipment and Financing, Conditions of Sale, BT Redcare View and BT Chargecard Service

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