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Section 21:One Cloud

Part 1:Featurenet - 1000 & 5000


Subpart 1:Featurenet

Additional Information

Glossary of Terms



ACD

Automatic Call Distribution - a range of incoming call distribution features with a sophisticated parameter set

ASU

Advanced Services Unit also known as DMS100 - the telephone exchange equipment on which Featurenet is based

Charge Group

One of approximately 650 areas into which the UK is divided for BT's charging purposes

Channel

Single Voice / data connection

CTI

Computer Telephone Integration - the linking of call control features (e.g. ACD) with an organisation's computing system (e.g. an order management system)

CCDA

Call centre Digital Access - 2Mb digital presentation of FN5000 lines for use with customer's IVR or Predictive Dialler

DDI

Direct Dialling In - the ability to dial direct to a PBX extension or Featurenet 5000 line

DN

Directory Number - a public telephone number

DPNSS

Digital Private Network Switching System - a UK signalling standard for private networks

Exchange Area

Geographic area served by a local telephone exchange

Extended Line Element

Charge based on distance for lines extended by AC15 circuits

FCI

Featurenet Call-In indirect access method

HVC

Hosted Voice Connect indirect access method

IDD

International Direct Dialling (telephony)

IVR

Interactive Voice Response - automated routeing using voice control

M4F

Signalling standard for tone dialling

MADN

Multiple Appearance Directory Number - where one directory number appears on more than one phone

MIS

Management Information System

MLTU

Multi Line Terminating Unit - the unit on which a number of external lines terminate on a premises

Mux

Multiplexer

NCOS

Network Class of Service - used to control the dialling privileges of an extension

NTE

Network Terminating Equipment - the unit on which an external line is terminated on a premises

NNC

National Networking Channel - provide the capability to make OnNet calls between two Charge Groups

NNG

National Number Group e.g. 01322, 01474 etc

NTP

Network Terminating Point - normally the MLTU or NTE

OffNet

Not on the Featurenet service

OnNet

Within the Featurenet system

PABX

Private Automatic Branch Exchange



PSTN

Public Switched Telephone Network - the telephone system provided by public network operators

SMDI

Simplified Message Desk Interface

SRU

Small Remote Unit - one of the technologies use to deliver Featurenet 5000 service

UBC

Usage Based Charging - call charging based on usage

UCD

Uniform Call Distribution - Call distribution feature with a limited range of parameters

VPN

Virtual Private Network


FOR EXPLANATION OF TAX EXCLUSIVE AND INCLUSIVE CHARGES, SEE VALUE ADDED TAX IN GENERAL NOTES. THIS NOTE HAS NO CONTRACTUAL FORCE.


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