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Section 56:Business Customer Options

Part 18:BT Business VoIP Services


Subpart 9:BT Cloud Voice

BT Cloud Voice pricing information

1. Installation, connection and set-up charges



One off charge

Exc. VAT (£)

BT Cloud Voice Service Connection Charge

£100.00

Optional Services

BT Cloud Voice – Onsite installation charge (per site) (excludes Phone, LAN and Gateway installation, charges for which are set out below)

£75.00

BT Cloud Voice – Phone installation charge (per handset)

£9.00

BT Cloud Voice – LAN installation charge (per LAN)

£50.00

BT Cloud Voice – SIP Gateway Installation (per Gateway)

£75.00

Note: devices refer to IP Phone installations

2. Monthly payment charges (including associated one-off connections charges)

2.1 User Feature Pack Licenses (per licence)



One-off payments

Monthly rental payments

Optional Total Care monthly charge

Connection Charge Exc. VAT (£)

Exc. VAT (£)

Exc. VAT (£)

BT Cloud Voice Basic User - Minimum Period of 1 year

£0.00

£8.00

£1.20

BT Cloud Voice Connect User - Minimum Period of 1 year

£0.00

£11.00

£1.70

BT Cloud Voice Collaborate User - Minimum Period of 1 year

£0.00

£17.00

£2.40

BT Cloud Voice Basic User - Minimum Period of 2 years

£0.00

£6.40

£1.10

BT Cloud Voice Connect User - Minimum Period of 2 years

£0.00

£8.80

£1.50

BT Cloud Voice Collaborate - Minimum Period of 2 years

£0.00

£13.60

£2.10

BT Cloud Voice Basic User - Minimum Period of 3 years

£0.00

£6.40

£1.10

BT Cloud Voice Connect User - Minimum Period of 3 years

£0.00

£8.80

£1.50

BT Cloud Voice Collaborate User - Minimum Period of 3 years

£0.00

£13.60

£2.10

BT Cloud Voice Basic User - Minimum Period of 5 years

£0.00

£6.00

£1.00

BT Cloud Voice Connect User - Minimum Period of 5 years

£0.00

£8.25

£1.40

BT Cloud Voice Collaborate User - Minimum Period of 5 years

£0.00

£12.75

£2.00

BT Cloud Voice SIP-T Essentials User (unlimited users)

£0.00

£0.00

£0.00

BT Cloud Voice SIP Trunk Channel – Minimum Period of 1 month

£10.00

£10.00

£1.00

BT Cloud Voice SIP Trunk Channel – Minimum Period of 1 year

£10.00

£7.00

£1.00

BT Cloud Voice SIP Trunk Channel – Minimum Period of 2 years

£10.00

£6.00

£1.00

BT Cloud Voice SIP Trunk Channel – Minimum Period of 3 years

£10.00

£5.00

£1.00

BT Cloud Voice SIP Trunk Channel – Minimum Period of 5 years

£10.00

£3.00

£1.00

In accordance with Clause 2.10 of the Conditions, the Service Care Level of maintenance BT will provide will be either Prompt Care (included within rental charge) or Total Care (optional charge) as specified in the order or as advised at the time the order was placed. Details of the Service Care Levels are included in Section 14 (http://www.bt.com/pricing/current/Maintenance_boo/sectoc.htm#0201-d0e1-section)

2.2 User Add-on Licenses (per licence)



One-off payments

Monthly rental payments

Connection Charge Exc. VAT (£)

Exc. VAT (£)

BT Cloud Voice - Reception Console

£0.00

£15.00

BT Cloud Voice - Receptionist Small Business

£0.00

£8.00

BT Cloud Voice - Shared Call Appearance

£0.00

£1.00

BT Cloud Voice - Toolbar - No longer available for new supply.

N/A

£0.50

BT Cloud Voice - Busy Lamp Field

£0.00

£0.50

BT Cloud Voice - Hot Desking Host

£0.00

£0.80

BT Cloud Voice - Hot Desking Guest

£0.00

£0.80

BT Cloud Voice - CRM Connect

£0.00

£6.90

BT Cloud Voice - UC Business

£0.00

£3.00

BT Cloud Voice - UC Team

£0.00

£8.00

BT Cloud Voice - Call Recording

£0.00

£6.00

BT Cloud Voice - Fax Messaging

£0.00

£0.50

BT Cloud Voice – User Failover

£0.00

£0.25

BT Cloud Voice – Smart Forwarding

£0.00

£0.25

2.3 Site Add-on Licenses (per licence)



One-off payments

Monthly rental payments

Connection Charge Exc. VAT (£)

Exc. VAT (£)

BT Cloud Voice - Auto Attendant

£0.00

£8.00

BT Cloud Voice - Call Centre ACD

£0.00

£14.00

BT Cloud Voice - Hunt Group Plus

£0.00

£4.00

BT Cloud Voice - Call Centre ACD Plus

£0.00

£4.00

2.4 Geographic Numbers (per number)



One-off payments

Monthly rental payments

Connection Charge Exc. VAT (£)

Exc. VAT (£)

BT Cloud Voice Geographic Number

£1.00

£0.50


FOR EXPLANATION OF TAX EXCLUSIVE AND INCLUSIVE CHARGES, SEE VALUE ADDED TAX IN GENERAL NOTES. THIS NOTE HAS NO CONTRACTUAL FORCE.


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