Helping us reach you
We’ve carefully selected six partners to reach out to our customers on our behalf. These companies have thousands of conversations with our customers every week, and they may call you from time to time to discuss our home services.
Whether it’s a call about a new service we think you’d like, a special offer you’re eligible for, or an exciting new product we’ve launched, our partners will always leave a number and won’t bombard you with calls.
Our partners are

Kura
Citypoint
21 Tyndrum Street
Glasgow
G4 0JY
Contact us:
0141 272 1075
www.wearekura.com
We will call you from:
0191 426 5086

Clearanswer
Essex House
Manor Street
Hull
HU1 1YU
Contact us:
0148 224 0543
clearanswer.co.uk
We will call you from:
0148 248 9735

Interact
Trencherfield Mill
Heritage Way
Wigan WN3 4HSS
Contact us:
0194 291 8020
inter-act.co.uk
We will call you from:
08003357010
08003357000

ResQ
Spectrum 3
Spectrum Business Park
Seaham
SR7 7TT
Contact us:
0333 443 2822
resqcs.co.uk
We will call you from:
0191 671 9953

Voice
The Mount
Glossop Road
Broomhill, Sheffield
South Yorkshire
S10 2QA
Contact us:
0114 321 0000
We will call you from:
0345 112 8876

Stepchange
18 Market Place,
Hitchin,
Herts,
SG5 1DS
Contact us:
0146 234 1328
We will call you from:
0146 234 1328
Had a call from someone else?
These are the only six companies with our permission to contact customers on our behalf. If you get a call from another company claiming to represent BT, please contact us immediately and we will investigate.
The legal stuff
These third parties act as BT's agents. Data supplied to them is securely stored, and is strictly only used under BT's instructions and is returned to BT following use and is not maintained by them. We can confirm the only data passed on to them is Name, Telephone number and BT account number and complies with the Data Protection Act and BT remains data controller of that data.
As part of the suppliers terms and conditions of contract they shall (and ensure that its employees) comply with "BT's business principles" and with all relevant laws and regulations including, without limitation, the Sale of Goods Acts, The Consumer Credit Act, the Consumer Protection (Distance Selling) Regulations 2000, the Electronic Commerce (EC Directive) Regulations 2002, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and the Data Protection Act 1998, Telecommunications Act 1984.
You may also wish to refer to BT's Privacy Policy available on the website at bt.com. This includes a section about sharing your data with other parties.