.

The monthly price for all mobile phone plans, will increase each year from March 2020 by the rate of inflation (the Consumer Price Index rate, published in January each year). See bt.com/prices for details.

Sweet sounding SIM deals

For a limited time you’ll get a pair of JBL wireless headphones (£179.99 RRP) with any 15GB or above SIM plan.
Deal ends 16 January.

More about the headphones offer

See SIM Only deals

Sweet sounding SIM deals

For a limited time you’ll get a pair of JBL wireless headphones (£179.99 RRP) with any 15GB or above SIM plan.
Deal ends 16 January.

More about the headphones offer

See SIM Only deals

Mobile from BT rewards you

Unlimited free BT Wi-Fi

Get free unlimited internet access at any of our five million wi-fi hotspots.

Roam like Home

Off on your holidays? You can use your minutes, texts and data in 47 international destinations.

Free BT Sport on your mobile

Get BT Sport for free on your mobile with any 6GB or higher mobile plan.

Free Extra Speed add-on for your mobile

Go up to twice as fast as standard 4G with a free Extra Speed add-on with any 10GB plan or higher.

Already got mobile with us?

Upgrade your plan

Get more from your mobile: upgrade your plan, add a handset or add extra SIMs with Family SIM.

See upgrade options

Do more with mobile extras

Manage your account and buy add-ons for data, speed and more.

Log in to My Mobile

Refer a friend

Refer a friend and you'll both receive £25 Amazon.co.uk Gift Cards if they get mobile with us.

Refer a friend


Frequently asked questions

You will need to have ordered a BT Mobile plan online during a promotional period and waited 30 days. You can claim your gift card at bt.com/mobileclaim by filling in the form.

Once we have confirmed your claim your card will be dispatched. This could take up to 60 days to arrive.

Buy a BT Mobile SIM Only or Family SIM plan during the offer period and you’ll get a full 30 days to try us. If you aren’t happy for any reason, just call us within 30 days of placing your order and we’ll cancel your contract and refund your first monthly plan charge. You’ll only pay for services you've used outside of the plan allowance. Offer limited to one SIM Only or Family SIM plan per customer. This offer does not apply to handset plans or plan moves. See full offer terms.

If you're a BT Mobile SIM Only customer you'll get a £50 discount code in your email confirmation. Go to shop.bt.com select your handset and enter the code when asked. You’ll find the code in your email order confirmation.

If you have BT Broadband at home you can get a £5 discount on your BT Mobile plan. You don't need to be the BT Broadband account holder – you simply need to live in a house or flat with a BT Broadband connection. What's more, everyone in the house can benefit from the discount.

Simply tell us you have broadband at home and we’ll show you the plans with a discount. 

Not a problem! All you need to keep your number is a PAC code from your old mobile provider. A PAC code is 9-character code like 'ABC123456', that allows us to transfer your number from your old provider to BT. Once you've activated your SIM you can give us your PAC code and the transfer usually takes 24 hours. We'll keep in touch with you to let you know what's happening.

SIM Only customers:

If you’re a SIM Only customer you can upgrade at any time. We’ll set up a new contract for you if you have less than three months on your existing one. You can downgrade to the next tier down once within a contract period. The change happens from your next bill and does not start a new contract at any point in your contract period.

Customers with handsets

You can upgrade at any time, and this does not start a new contract. You can’t downgrade while you’re in contract.

You can only order one BT Mobile plan at a time, but you can come back later and order a second plan if you'd like. You're allowed up to five plans per account, but there's no limit to the number of people in a house that can order.

When you place an order with BT Mobile you might need to go through the following checks:

  • A credit check – this checks your credit worthiness and stops people fraudulently ordering things in your name. You might need to answer a few questions about your job history and bank account. The check will be recorded on your credit file.
  • An identity check – this is to protect you from identity theft and fraud. You'll need to answer a minimum of three questions about your personal finances which will be checked against your credit file.
  • A bank check – this is to make sure the details you've given match the details that Equifax have on file.

We don't see or file any of the information you provide. It's all checked by the credit reference agency. If you have any questions about your credit file you'll need to speak directly to Equifax.

For full details on the information we collect for these checks please see our Privacy Policy.

To find out more about credit checks and your credit history, please contact:

Equifax Credit File Advice Centre P.O. Box 1140

Bradford

D1 5US

Tel: 0870 010 0583

equifax.co.uk

Yes, every BT Mobile handset has a warranty provided by the manufacturer. Check with them for more details.

Apple support

Sony support

Samsung support

Google support

Nokia support

Nexus support

If your handset breaks down, give us a call on 0800 800 150. We'll try to fix the problem as quickly as we can, ideally without you having to send the handset in for repair. If it does need to be repaired, we'll sort everything out for you.

Important information

The legal stuff

Δ Each year from March 2020, the price of your SIM Only, Data SIM, Family SIM, tablet, mobile phone, mobile broadband, broadband and landline plan and most of our other prices will increase by the rate of inflation (the Consumer Price Index rate published in January of that year). This includes call charges, features and plans. Other terms, prices and products, like BT TV or BT Sport, might also change during your contract.  See bt.com/prices for details.

*Family SIM saving compared to the same number of individual SIMs bought on our standard SIM Only plan.

See our tariff guide for details of all our standard prices.

For full Halo terms see bt.com/halo/terms

Please see our privacy policy for more information about how we use your personal information and how to contact us if you have any queries relating to our use of your information.

BT Broadband

The BT Reward Card is issued by Blackhawk Network (UK) Ltd., pursuant to license by Mastercard International Incorporated.

93% of calls dealt with in UK and Ireland, some specialist teams are located off-shore.

Complete Wi-Fi guarantee

96% UK availability. BT sends additional discs to guarantee at least 10 Mbps in every room of your home. Sky send one additional disc and guarantee 3 Mbps or money back. No other provider offers a faster Wi-Fi Speed Guarantee than BT. To verify e-mail superfast.fibre@bt.com.  We’ll send you up-to three discs to ensure a strong signal of at least 10Mbps in every room of your home. If you still can’t get a strong signal we’ll give you a one-off credit of £20 off your next BT bill. Guarantee only applies when your Smart Hub2 is connected to the internet and does not cover broadband faults. For full terms see bt.com/legalstuff.

Ownership of broadband hubs and TV boxes

-  As of 13 December 2019, we own all BT Broadband Hubs (Hub 4, Smart Hub, Ultrafast Smart Hub and Smart Hub 2) and TV Boxes (Z4, G4 and G5) sent out to customers.

-  When you replace hubs or boxes, or leave BT, please return those items to us. If the kit is not returned, you may be liable for a charge. Details of charging can be found on the Tariff Guide.

-  You have a total of 60 days to return your items and which includes the time taken for us to send out a jiffy bag.

-  If you prefer, you may also drop your items off in an EE store (see BT.com/returns for more details).

Superfast Fibre from BT

91% UK coverage. Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will depend on your location, phone line, home wiring, Wi-Fi connection and time of day. Check your speed at bt.com/speed. Superfast Fibre is subject to availability, geographic location, computer specifications and a line check. The exchange list and dates are subject to change. Terms apply.‡

Halo

Halo offers Our Price Promise, a Keep Connected Promise, Fastest 4G speed and double data (or more subject to offer) on your BT Mobile plan. 5G and No Limits Plan available with selected mobile plans. Our Price Promise: annual price changes still apply. Keep Connected Promise: You’ll need to contact us to report the fault. Mobile network coverage required. Applies for the duration of your fault only. Fastest 4G speed: 4G speeds vary by location, coverage and demand. See bt.com/halo/terms.

Stay Fast Guarantee

We guarantee the speed to your hub. Check your speed using the MyBT app, online or by calling 0800 800 150. If after 30 days we can’t get you back to the speed we promised we’ll give you a £20 Reward Card. Up to four claims a year. Excludes outages, connection faults and home wiring outside of BT’s control.

BT Broadband and TV Installation service terms

What we provide

1.      We will:

a.      install and connect your BT Hub and connect a device to the BT Broadband service;

b.      demonstrate a working product and test your Wi-Fi signal;

c.       connect any additional kit for other BT products and services such as Complete Wi-Fi;

d.      connect your BT TV to the BT Broadband, including any multi-room boxes where applicable; and

e.      install a single additional cable / socket if needed in order to connect your BT Broadband Service.

2.      You will be responsible for reconnecting any existing devices or equipment you may have.

Providing the Broadband installation service to you

3.      In order to provide the service:

a.      your property must be located on the UK mainland and Northern Ireland;

b.      you must own the property or have permission from the landlord or agent managing the property and have permission from any other relevant authority to have the work done; and

c.       there must be a responsible adult present in your home. Where this person is not you, it must be someone authorised by you to make decisions regarding the location and installation of equipment.

d.      as the account holder, you must be present if you wish to make any changes to the service we’re providing, or if you decide to purchase additional products from our Home Tech Expert.

Who will be carrying out the installation service?

4.      We work with Openreach to provide installation services if you require a new phone line, and for specific technology changes that require work outside of your property (e.g. Full Fibre). You may also choose an optional installation by one of our Home Tech Experts, this is a chargeable service, details of charges are shown in our Tariff Guide

5.      What is a Home Tech Expert? Working in partnership with Enjoy and Qube, our Home Tech Experts are trained to install, repair and optimise BT products and services (e.g. Smart Hub 2, BT TV, My BT app, Complete Wi-Fi, BT master phone socket) whilst visiting you at home. Our Home Tech Experts can also connect non-BT devices to the BT Smart Hub over Wi-Fi. Home Tech Experts will provide advice on the full range of BT’s products and services, some of which you may choose to purchase during the visit.

When the Broadband installation service starts

6.      We will agree a date and timeslot with you for the service. If there is a delay in performing the service for reasons outside of our control then we will let you know and take steps to reduce the delay. We will not be liable to you for such delays.

7.      We aim to arrange a Home Tech Expert visit for the day after your Broadband has been activated to ensure the network is ready. We’ll send you your new Hub in the post beforehand so if you want to make sure your service is continuous, you might need to plug it in before your Home Tech Expert appointment.

8.      If we need to change the installation date, we will try to contact you as soon as possible before the scheduled installation date.

9.      If you need to change or cancel any appointment date, you must tell BT at least one working day prior to the scheduled appointment or we may charge the equivalent of the installation charge. We may also charge you if the engineer is unable to access or is refused access to your property at the time of the scheduled appointment.

Cancellation

10.  You may cancel your agreement for the service at any time before the engineer or Home Tech Expert starts work on the installation. Once the installation work has started any applicable installation charges cannot be refunded, and you will be liable to pay this. For details of charges please see our Tariff Guide.

11.  The Broadband installation service is a standalone service and separate from your contract for the BT Broadband Service.

Other things you should know

12.  If the Broadband and TV installation service cannot be provided for reasons outside our control you will not be charged.

New Customer Packages:

Halo benefits

 Our Price Promise : You’ll keep the same monthly price, when your contract ends. This doesn’t include any changes as a result of annual percentage increase in the Consumer Price Index (CPI) rate of inflation. See bt.com/prices for more information.

 Keep Connected Promise : See bt.com/halo/terms. You’ll need to contact us to report the fault or home move. Mobile network coverage required. Applies for the duration of your fault or home move only.

 Smart Hub 2 : available to Halo 2 customers who don’t already have one.

 Dedicated UK and Ireland-based Support : we may route your call outside the UK and Ireland under certain circumstances.

Broadband Unlimited

Prices and terms subject to change during the contract term.

For new Broadband Unlimited customers that sign up for 24 months. Price from month 25 currently £37.99 a month. Includes a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. Terms apply.‡

Superfast Fibre Essential Unlimited

Prices and terms subject to change during the contract term.

For new Fibre Essential Unlimited customers that sign up for 24 months. Price from month 25 currently £37.99 a month. Includes a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. Terms apply.‡

Superfast Fibre Unlimited

Prices and terms subject to change during the contract term. 

For new Superfast Fibre Unlimited customers that sign up for 24 months. Price from month 25 currently £43.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. Terms apply.‡

Superfast Fibre 2 Unlimited

Prices and terms subject to change during the contract term. 

For new Superfast Fibre 2 Unlimited customers that sign up for 24 months. Price from month 25 currently £47.99 a month. Includes Unlimited Weekend Calls, BT Virus Protect, 1000GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. Terms apply.‡

Halo with Superfast Fibre

Prices and terms subject to change during the contract term.

For new Superfast Fibre Halo 2 customers that sign up for 24 months. Price from month 25 currently £57.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.  

Ultrafast Fibre 100

Prices and terms subject to change during the contract term.

For new Ultrafast Fibre 100 customers that sign up for 24 months. £47.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and an Ultrafast BT Smart Hub. If you leave in the first year we’ll charge you up to £65 towards the cost of your new hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply.‡

Ultrafast Fibre 250

Prices and terms subject to change during the contract term.

For new Ultrafast Fibre 250 customers that sign up for 24 months. £52.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and an Ultrafast BT Smart Hub. If you leave in the first year we’ll charge you up to £65 towards the cost of your new hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply.‡  

Halo with Ultrafast Fibre 100

Prices and terms subject to change during the contract term.

For new Ultrafast Fibre 100 Halo 2 customers that sign up for 24 months. Price from month 25 currently £57.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. 

Halo with Ultrafast Fibre 250

Prices and terms subject to change during the contract term.

For new Ultrafast Fibre 100 Halo 2 customers that sign up for 24 months. Price from month 25 currently £62.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.  

Superfast Fibre Essential Unlimited – offer

Prices and terms subject to change during the contract term. 

For new Fibre Essential Unlimited customers that sign up for 24 months. Price from month 25 currently £34.99 a month. Includes a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. Terms apply.‡

Virgin Price Rise: Save up to £240 over 18 months based on: £792.00 (Virgin M50 standard price of £44.00 a month) compared to BT Superfast Fibre £549.81 (£29.99 a month + £9.99 delivery).

Black Friday Frozen Price offers

Broadband Unlimited

Prices and terms subject to change during the contract term.

For new Broadband Unlimited customers that sign up for 24 months. Price from month 25 currently £32.99 a month. Includes a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. Terms apply.‡

Superfast Fibre Essential Unlimited

Prices and terms subject to change during the contract term.

For new Fibre Essential Unlimited customers that sign up for 24 months. Price from month 25 currently £32.99 a month. Includes a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. Terms apply.‡

Superfast Fibre Unlimited

Prices and terms subject to change during the contract term. 

For new Superfast Fibre Unlimited customers that sign up for 24 months. Price from month 25 currently £37.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. Terms apply.‡

Superfast Fibre 2 Unlimited

Prices and terms subject to change during the contract term. 

For new Superfast Fibre 2 Unlimited customers that sign up for 24 months. Price from month 25 currently £42.99 a month. Includes Unlimited Weekend Calls, BT Virus Protect, 1000GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. Terms apply.‡

New Customers Moving Home Offer

Offer available for new customers moving home. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. If you leave in the first year, we’ll charge you up to £65 towards the cost of your new BT Smart Hub. Superfast Fibre Unlimited: Price from month 19 currently £37.42 a month. Save over £100 based on monthly price of 29.99 for home movers vs standard price of 35.99 over 17 months. 5x faster than the UK’s average standard broadband speed of 9.6 Mbps at peak time, 8 – 10 pm, (Ofcom UK Home Broadband Performance Report, May 2018). Subject to availability. Terms apply.

£40 Marks & Spencer Voucher

For orders via selected partners only between 13/12/2019 – 23/12/2019. Orders outside of these dates and via any other site do not qualify for the promotion. To claim your Marks & Spencer voucher please click here. Available by invitation only to new customers ordering a BT Broadband or Superfast Fibre package on bt.com. You’ll receive your giftcard within 45 days of making your claim. Terms apply.

Blizzard Gaming Code: Available to new customers who purchase selected broadband packages. We’ll email you your £15 Blizzard gaming code within 28 days of your service being activated (unless you cancel your package). While stocks last. Blizzard standard terms of use apply. Terms apply.

£60 Reward card (BT Broadband Unlimited Package)

£60 Reward card offer ends 23/12/2019 and is available online only to new BT Broadband customers ordering a BT Broadband Unlimited Package on bt.com (excludes existing BT Broadband customers upgrading to Superfast Fibre). Subject to availability.

£60 Reward card (Superfast Fibre Essential Unlimited Package)

£60 Reward card offer ends 23/12/2019 and is available online only to new BT Broadband customers ordering a Superfast Fibre Unlimited Package on bt.com (excludes existing BT Broadband customers upgrading to Superfast Fibre). Subject to availability.

£80 Reward card (Superfast Fibre Package)

£80 Reward card offer ends 23/12/2019 and is available online only to new BT Broadband customers ordering a Superfast Fibre Unlimited Package on bt.com (excludes existing BT Broadband customers upgrading to Superfast Fibre). Subject to availability.

£110 Reward card (BT Superfast Fibre 2 Unlimited)

£110 Reward card offer ends 23/12/2019 and is available online only to new BT Broadband customers ordering a Superfast Fibre 2 Unlimited Package on bt.com (excludes existing BT Broadband customers upgrading to  Superfast Fibre). Subject to availability.

£110 Reward card (Ultrafast Fibre 100 or Ultrafast Fibre 250)

£110 Reward card offer ends 23/12/2019 and is available online only to new BT Broadband customers ordering an Ultrafast Fibre or 2 Package on bt.com (excludes existing BT Broadband customers upgrading to  Ultrafast Fibre). Subject to availability.

BT Reward Card

You must claim your BT Reward Card once your broadband is installed and you have 3 months from this date to claim. Claim your BT Reward Card by visiting bt.com/manage/bt-reward-card and logging in with your BT ID. You must activate the card within 3 months of receipt. Following a successful claim, your card will be sent to the broadband installation address. Offer, Reward Card & BT terms apply. The Reward card is issued by Blackhawk Network (UK) Ltd, an Electronic Money Institution authorised in the UK by the FCA with Firm Reference number 900023; pursuant to license from Mastercard International. Mastercard® is a registered trademark of Mastercard International Inc. Blackhawk Network (UK) Ltd’s company registration number is 05802971 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD. Please note that Reward cards can also be referred to as BT Reward cards – they are the same thing.

Superfast Fibre speeds

BT Superfast Fibre speeds referred to are download speeds; speeds affected by various factors including distance from the cabinet, time of day and internal home wiring. If your line won't support our top speed, we'll offer the best speed available. We'll always offer the best available speed on your line.

Broadband Extras

BT Virus Protect

BT Virus Protect for 2 devices comes as standard with all our broadband packages, except Halo with Superfast Fibre which comes with 15 devices. You can increase to 15 licences for only £4 a month, with the first month free. You'll need to activate and download this service, it may not work with some computer or mobile systems. See BT Virus Protect details.

* based on 5x McAfee True Key licenses and BT Virus Protect

BT Parental Controls

BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. The Account Holder needs to set up and maintain this service. If you delete your account – your settings will be lost. You can re-activate at any time but you will need to add all of your settings again.

BT Cloud

BT doesn't support activities that infringe the copyrights of the holder. You need to activate the service yourself. You'll get 10GB free storage with Broadband Unlimited , 200GB free storage with Broadband Unlimited and Superfast Fibre Unlimited or 1TB Superfast Fibre 2 Unlimited Some existing BT Broadband customers may need to re-contract to get 50GB. Terms apply.

BT TV

We may sometimes make changes to the TV content and software we provide, for example changing the look and feel of one of our apps. We'll tell you about important changes in advance. £30 charge for an engineer install or £10 for Mini Connectors, if necessary. Availability of channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). You'll need to pay by Direct Debit. If purchasing a TV & Broadband package a £9.99 delivery charge for the BT Hub and BT TV  box will be applied. If TV is purchased separately a one off £9.99 charge applies. Subject to availability. Terms apply. We'll charge you for on demand content.

TV Packages

Prices, terms and BT TV content subject to change during the contract term.

BT TV Starter (Copper)

BT TV Starter: For new BT TV customers that sign up for 24 months. Existing broadband customers must have 24 months remaining on your contract, if not you’ll need to re-contract your broadband. £9.99 delivery charge applies to existing BT Broadband customers. If you stop your service in the first year we will charge you up to £99. HDMI connection required. Optional £30 charge for an engineer install or £10 for Mini Connectors, if required. Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Payment by direct debit. Subject to availability. Terms apply.

BT TV Starter (Fibre)

BT TV Starter: For new BT TV customers that sign up for 24 months. Requires BT Superfast Fibre. Existing broadband customers must have 24 months remaining on your contract, if not you’ll need to re-contract your broadband. £9.99 delivery charge applies to existing BT Broadband customers. If you stop your service in the first year we will charge you up to £99. HDMI connection required. Optional £30 charge for an engineer install or £10 for Mini Connectors, if required. Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Payment by direct debit. Subject to availability. Terms apply.

BT TV Essential

Prices, terms and BT TV content subject to change during the contract term.

BT TV Essential: For new BT TV customers. 24 month contract. Existing broadband customers must have 24 months remaining on your contract,if not you’ll need to re-contract your broadband. If you stop your service in the first year we will charge you up to £199. HDMI connection required. Optional £30 charge for an engineer install or £10 for Mini Connectors, if required. Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Payment by direct debit. Subject to availability. Terms apply.

BT TV Classic

Prices, terms and BT TV content subject to change during the contract term.

BT TV Classic: For new BT TV customers with BT Superfast Fibre. 24 month contract. Existing broadband customers must have 24 months remaining on your contract, if not you’ll need to re-contract your broadband. BT TV Classic includes a recordable TV box, if you stop your service in the first year we will charge you up to £199. HDMI connection required. Optional £30 charge for an engineer install or £10 for Mini Connectors, if required. Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Payment by direct debit. Subject to availability. Terms apply.

BT TV Entertainment

Prices, terms and BT TV content subject to change during the contract term.

BT TV Entertainment: For new BT TV customers with BT Superfast Fibre. 24 month contract. Existing broadband customers must have 24 months remaining on your contract, if not you’ll need to re-contract your broadband. BT TV Entertainment includes up to 20 premium channels, the BT TV App and a recordable TV box, if you stop your service in the first year we will charge you up to £199. HDMI connection required. Optional £30 charge for an engineer install or £10 for Mini Connectors, if required. App available on up to 2 compatible devices (Android 4.1.2. Or above / iOS6 or above). Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Payment by direct debit. Subject to availability Terms apply.

Entertainment Extra

Entertainment Extra: For new BT TV customers with BT Superfast Fibre. 24 month contract. Existing broadband customers must have 24 months remaining on your contract, if not you’ll need to re-contract your broadband. BT TV Entertainment Extra includes AMC, up to 80 Freeview channels, up to 31 premium entertainment channels, up to 25 premium HD channels, BT TV App and a recordable TV box; if you stop your service in the first year we will charge you up to £249 towards the cost of the box. For HD access you'll need an HD ready TV & cabling. HDMI connection required. A 10m cable will be provided. Optional £30 charge for an engineer install or £10 for Mini Connectors, if required. Customers who also purchase BT Sport for £10 per month will need a compatible 4K TV and a fast enough line speed to view 4K content. Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Payment by direct debit. Subject to availability. Terms apply.

Bolt-ons

Bolt–ons available on a one month minimum term. Monthly charge of £4 Music on demand / £6.50 HD Extra channels / £5 Kids Extra channels. 

HD Extra

You'll need an HD ready TV & cabling. Free for first three months. One month minimum term. £6.50 from month four. Terms apply.

HD

HD on demand requires suitable HDMI cable, a HD ready TV and 5Mbps minimum line speed for streaming. Subject to availability. Terms apply.

Netflix

Available on a one month minimum term for £5.99 a month. If you watch Netflix on a TV box it will not count towards your broadband usage. Watching on your laptop or other device will. See www.netflix.com/TermsOfUse for details.

AMC on BT TV

You'll need sufficient line speed and a subscription to BT TV to watch the live AMC channel on BT TV. If you would like to get AMC, you just need to select the AMC Option whilst personalising your package. If you Opt out of AMC, the channel and/or catch-up content will remain enabled for a set period and will cease within 3 months. AMC is a separate bolt-on bonus channel and may be removed at any time.

HD

You'll need an HD ready TV & cabling. Free for first three months. One month minimum term. Terms apply.

Sky Cinema 

11 Sky Cinema channels plus video on demand bolt–on available to BT Superfast Fibre customers only. Excludes Sky Cinema Premiere+1, MGM and may exclude subsequent channel launches. Available on a one month minimum term, for £16 a month. 

Sky Sports Main Event HD and Sky Sports Extra HD 

To watch and record Sky Sports HD (and any additional HD) channels simultaneously you will require an Superfast Fibre download speed above 30 Mb/s.

Sky Sports HD [Superfast Fibre only] 

Sky Sports Main Event and Sky Sports Extra HD channels available to BT Superfast Fibre customers with a TV box. There’s a one month minimum term and a cost of £36. Terms apply.

Sky Sports SD/HD [Superfast Fibre only] 

Sky Sports Main Event and Sky Sports Extra SD/HD channels available to BT Superfast Fibre customers with a TV box. There’s a one month minimum term and a cost of £30 a month for SD or £36 a month for HD. Terms apply.
Amazon Prime Video

Amazon.com, Inc. and its affiliates are not sponsors of this promotion. Amazon Prime Video is £5.99/month after the promotional offer period. Offer subject to change. Amazon, Amazon Prime Video and all related logos are trademarks of Amazon.com, Inc. or its affiliates

Calls to service numbers

Calls to service numbers starting 084, 087, 09 & 118 consist of a 20p per minute access charge from BT, plus a service charge set by the company you call.

Where calling plans include a set number of minutes we always round up to the nearest minute.

Pay As You Go: 30 day minimum term. 20p per minute for all UK landlines, UK mobiles and 0845 and 0870 numbers excluding the Channel Islands.

500 Minutes: 30 day minimum term. 500 inclusive anytime minutes to UK landlines, UK mobiles and 0845 and 0870 numbers excluding the Channel Islands. Maximum of 150 calls a month to 0845 and 0870 numbers. If you exceed your 500 Minute calling plan allowance two months in a row we’ll move you onto our Unlimited Minutes plan.

Unlimited Minutes: 30 day minimum term. Unlimited anytime calls to UK landlines and UK mobiles excluding the Channel Islands. 150 calls or 1000 minutes a month to 0845 and 0870 numbers.

International Freedom

Only £8.50 a month. Includes calls to landlines in 36 International destinations. For residential customers on a BT Calling Plan. Minimum 1 month term. Fair use policy (calls over 600 minutes a month will be charged at 6p a minute) and Terms and Conditions apply. Some regions are included or excluded within countries:

  • Australia includes the Christmas Islands & Cocos Islands
  • Cyprus excludes Northern Cyprus
  • Ireland is the Republic of Ireland. The 0p a minute rate for calls to fixed lines in the Republic of Ireland does not apply to customers calling from Northern Ireland
  • Italy includes the Vatican City
  • New Zealand includes the Chatham Islands
  • Spain includes the Canary Islands

Friends & Family International

Only £2 a month. A 23p call set up fee applies.

Call Diversion

Customers pay for the diverted leg of the call at applicable rates.

BT Answer 1571 voicemail

Opt-in is required. £3.50 a month. No minimum call commitment applies. The call return feature will not be available if the person leaving the message has chosen to withhold their number or if the call was from an international number. Customers who use Call Barring should note that calls to 1571 will be barred under outgoing Call Barring option 1. This is because calling 1571 may lead to a chargeable call. A facility fee of 35p, will also be charged for the call set-up attempt. Some social alarm and burglar alarm equipment may not be compatible with BT Answer 1571. Please check with your supplier.

BT 1471

Dialling BT 1471 without using Call Return is free. The Call Return feature of BT 1471 costs a fixed fee of 35p. The fee will apply when you press 3 to return your last caller's call. This charge applies whether or not the call is connected. If you don't want your number to be obtained through Caller Display or Call Return (1471), dial 141 before making your call. 1471 cannot disclose the number if the number is withheld, unavailable or the call came from a switchboard extension number.

BT8600 Nuisance Call Blocker

Nuisance call blocking functionality blocks up to 100% of nuisance/unwanted calls. To block nuisance calls you need the Caller Display service to be active on your account. See details.

Line rental

You can pay for your monthly line rental either by direct debit for £19.99 a month for Standard Line or by paying £219.84, equivalent to £18.32 a month by credit/debit card for 12 monthly payments in advance (Line Rental Saver) giving you one month's line rental free.  You'll need to pay any additional call charges by Direct Debit. You'll receive e-billing. Connection charges may apply for new connections. There's a 12 month minimum term. Exclusions and conditions apply.

Home Phone Saver 2020

£21.99 a month. Available to new and existing BT customers that sign up for an 18 month minimum term. Package includes BT line rental and unlimited calls to UK* landlines for up to an hour. Also included when you opt in are: BT Privacy Caller Display, Anonymous Call Reject, and Free 1471 call return. This package cannot be taken alongside BT Broadband with calls bundles, Line Rental Saver or Line Rental Plus. Terms apply.

Line Rental Plus

£21.99 a month. Available to new and existing standard BT line rental customers. A 12-month minimum term applies for new line rental contracts. Includes PromptCare, Choose to Refuse, SMS alerts, Premium Rate Service and International Call Barring. You can pay for Line Rental Plus by any method unless you take another service that requires payment by Direct Debit. Connection charges may apply. Terms apply. PromptCare operates between 8am and 6pm on weekdays and Saturdays. We aim to repair a fault by midnight on the next working day after you report the fault to us unless a specific appointment date is agreed. Faults reported after 9pm Monday to Saturday, or anytime on Sundays or on public or bank holidays, will be treated as if you reported the fault at 8am on the next working day. PromptCare is not available on telephone lines provided using fibre technology.

BT Sport Monthly Pass

BT Sport monthly pass £25 a month. 30 day minimum term. Renews automatically until cancelled. You can only access BT Sport in the UK. Includes HD content, minimum line speed and compatible device needed. Maximum of 2 devices may be used simultaneously.

BT Sport App Only

BT Sport App: New 24-month BT Broadband contract required. You can only access BT Sport in the UK. Requires minimum 400kbps line speed or good Wi-Fi/3G/4G and a compatible device. Maximum of 2 devices may be used simultaneously.

BT Sport on BT TV with BT Broadband

BT Sport with BT TV: £10.00 a month. 24 month contract. New 24-month BT Broadband and BT TV contracts required. Prices and BT Sport content subject to change at any time. Payment by Direct Debit. Terms apply.

BT Sport on BT TV with BT Superfast Fibre

BT Sport with BT TV: £10.00 a month. 24 month contract. New 24-month BT Broadband and BT TV contracts required. Prices and BT Sport content subject to change at any time. Payment by Direct Debit.Terms apply.

BT Sport on Sky Digital Satellite Platform

BT Sport is also available on the Sky Digital Satellite Platform for all new and existing BT broadband customers who sign up for 12 months or have 12 months remaining on their contract; ongoing renewal needed to get discounted BT Sport. Sky box and active viewing card required. Excludes Multiscreen. e-billing required. UK only. Terms apply. Prices and BT Sport content subject to change at any time.

BT Sport HD- BT Sport HD service requires HD ready TV & cabling; Sky customers need a black Sky box. Available to new and existing non-HD BT Sport customers that watch BT Sport on Sky or BT TV with BT Superfast Fibre. There's a one month minimum term. £6.50 a month from month four.

BT Sport on Sky - Second Box- For new and existing customers who access BT Sport via the Sky Digital Satellite Platform and have a Sky Multi-room subscription, signing up to BT Sport Second Box on a rolling one month contract. You'll get BT Sport Second Box at no extra charge for the first three months. From month four you will pay the standard monthly subscription charge (currently £6 a month). It must be taken with a standard BT Sport subscription. You can end your subscription to BT Sport Second Box at any time subject to 30 days' notice. Offer excludes existing BT Sport Second Box customers.

BT Sport on Sky TV Only (1 month contract)

BT Sport on Sky Digital Satellite Platform: BT Sport is also available on the Sky Digital Satellite Platform for customers who sign up on a rolling 1 month basis. £35 activation charge applies. Sky box and active viewing card required. Excludes Multiscreen. E-billing required. UK only. Prices and BT Sport content subject to change at any time. Terms apply.

BT Sport on Sky TV Only (12 month contract)

BT Sport: For UK residential customers. BT Sport on Sky TV requires Sky box, active viewing card and 12-month BT Sport contract. Excludes Multiscreen. £20 activation charge applies. E-billing required. Prices and BT Sport content subject to change at any time. Terms apply.

BT Sport on Sky TV with BT Broadband

BT Sport on Sky TV with BT Broadband: For UK residential BT Broadband customers. New 24-month BT Broadband contract required. BT Sport on Sky TV also requires Sky box, active viewing card and 24-month BT Sport contract. Ongoing BT Broadband contract renewal needed to get discounted BT Sport. £22.75 a month out of contract charge applies if you don’t renew your BT Broadband contract.  Excludes Multiscreen. E-billing required. Prices and BT Sport content subject to change at any time. Terms apply.

BT Sport on Talk Talk (12 month contract)

BT Sport: For UK residential customers. BT Sport on TalkTalk TV requires TalkTalk provided recordable TV box, active TalkTalk TV subscription and 12-month BT Sport contract. £20 activation charge applies. E-billing required. Prices and BT Sport content subject to change at any time. Terms apply.

BT Sport on Talk Talk (1 month contract)

BT Sport on TalkTalk TV: BT Sport is also available on TalkTalk TV for customers who sign up on a rolling 1 month basis. £35 activation charge applies. TalkTalk provided recordable  TV box and TalkTalk TV subscription required. E-billing required. UK only. Prices and BT Sport content subject to change at any time. Terms apply.

£50 off selected mobile phones from the BT Shop when you buy a BT Mobile 4G SIM Only plan

£50 discount code available to new BT Mobile SIM Only customers against the purchase of selected mobile phones on the BT Shop discount offer page – as indicated on the phone description. £50 discount does not apply to Apple iPhone purchases. One discount code per mobile phone purchase. Your discount code will be sent by e-mail once we have accepted your order for a BT Mobile SIM Only plan. You must redeem your discount code within 9 months of our order confirmation email. There is no cash alternative to this offer. Subject to availability. Any purchase made will be subject to BT Shop standard terms of sale. Delivery charge of £4.99 applies to every order. Terms apply. BT reserves the right to suspend or cancel the offer at any time.

Free BT Sport on BT Mobile 6GB, 20GB, 15GB or 30GB:

  • This offer is available to (i) new BT Mobile customers who are ordering a BT Mobile 6GB, 15GB or 30GB plan (either a smartphone or Sim Only plan); and (ii) existing BT Mobile customers on our 6GB, 15GB or 30GB (or our previous 20GB) smartphone or SIM Only plan.
  • This offer includes access to BT Sport accessible by the BT Sport smartphone app only. BT Sport content cannot be watched on larger devices such as laptops or tablets, via Chromecast or Airplay, or via the webplayer.
  • If you have any open orders on your account currently, we'll process this order right after any existing orders are complete.
  • Customers who have purchased our 500MB or 2GB mobile plans, please choose another Sport option through bt.com/mybt.
  • We'll send you an email confirmation once the order is placed.
  • If you choose to downgrade your 6GB, 15GB, 20GB or 30GB plan to a lower priced plan beneath 6GB (such as the 500MB, 2GB or 3GB plans), or if you cancel your 6GB, 15GB, 20GB or 30GB plan, you'll no longer be able to access free BT Sport. Other exclusions and conditions may apply.
  • BT Sport terms of service apply to all customers who take up this offer, and are available at bt.com/legalstuff

BT Sport App on BT Mobile

The BT Sport App works on iPhone and iPad (iOS 8 and above), selected Android devices with OS 4.3 and selected Windows 10 devices. You'll need 3G/4G/Wi-Fi.

Monthly Spend Cap

Your spend cap is for data, minutes or texts beyond your plan’s monthly allowance, you can set a limit on what you spend. Any add-ons you buy won’t count towards the spend cap and you’ll get separate one-off or monthly charges for these.

Your initial cap is set to £40 for out of plan spend and £35 for data roaming, you can decrease your limit to £0 or increase up to a maximum of £200 subject to your credit status.

BT Wi-Fi & 4G

See btwifi.com. BT Mobile customers get access to the wi-fi hotspots already available to existing BT Broadband customers.4G speeds vary by location, coverage and demand.

Add ons

Extra Speed - With Extra Speed 4G, the maximum speed available through the network is capped at 60 Mbps rather than 30 Mbps on our standard 4G. The speeds you get on your phone will be lower, and depend on things like the number of users, distance from the mast and the type of 4G phone you have. This add on is valid from the moment you buy it and then runs on a 30 day rolling contract. Extra Speed 4G is not available on BT Business Mobile plans.

Roaming - Travel Data Pass is a daily data roaming add-on available to all new and existing BT Mobile customers. USA Data Roaming add-ons are no longer available for sale. They are valid for 30 days or until you've used up all the data – whichever comes first.

Wi-Fi Calling

Available on selected enabled BT Mobile handset plans and iPhone 5S and above. Wi-Fi connection required. All calls or texts charged as per your BT Mobile plan. Terms apply.

4G Calling

Available on selected enabled BT Mobile handset plans and iPhone 6 and above. 4G connection required. All calls or texts charged as per your BT Mobile plan. Terms apply.

Wi-Fi / 4G Calling

Available on selected enabled BT Mobile handset plans. 4G Calling also available on iPhone 6 and above – 4G connection required. Wi-Fi Calling also available on iPhone 5S and above - Wi-Fi connection required. All calls or texts charged as per your BT Mobile plan. Terms apply.

4G & BT Wi-Fi in more places

For BT Wi-Fi see: btwifi.com. More places than 02 and Vodafone and Three: to verify visit bt.com/moreplaces.

Pre-order

If you’re a new BT Mobile customer or an existing BT mobile SIM only customer you can apply to pre-order selected mobile handsets. You can do this at bt.com/mobile or by calling us at 0800 032 6624.

Applying for a Pre-Ordered Device

Before we can accept your request you’ll have to pass credit checks. If you pass these checks, we’ll send you an order confirmation by e-mail. Your pre-order isn’t confirmed until you get this. When you do, your account will be activated and you’ll be subject to our terms and conditions for service, which you can read at bt.com/legalstuff.

Paying for your Pre-Ordered Device

You might have to pay an upfront fee for your device. If you do, we’ll take your bank card details when you apply to pre-order. But we won’t charge your bank card until we’ve allocated a device to you. If this payment fails (for example due to lack of funds), your pre-order may be cancelled. You can cancel your pre-order at any point until we charge your card for this upfront fee.

Getting your Pre-Ordered Device

If your pre-order is confirmed, we’ll aim to send your new device to you within 30 days of the official launch date, unless we tell you otherwise. Sometimes, we won’t be able to get your device to you within 30 days of the official launch date (because of high demand, for example). If this is the case, and you don’t want to wait longer than 30 days, you can cancel your pre-order. But as set out above, you can’t do this if we have already charged the upfront fee to your bank card. This does not affect your statutory rights to change your mind within 14 days of receiving your device and only pay for the services you have used. We’ll start charging you for your BT Mobile service in the normal way from the day after we’ve dispatched your new device to you and your minimum term will start from that date too

Back-order

If you’re a new BT Mobile customer or an existing BT mobile SIM only customer, and we are out of stock of the device you want to order, you can apply to back-order selected mobile handsets. You can do this at bt.com/mobile or by calling us at 0800 032 6624

Applying for a Back-Ordered Device

Before we can accept your request you’ll have to pass credit checks. If you pass these checks, we’ll send you an order confirmation by e-mail. Your back-order isn’t confirmed until you get this. When you do, your account will be activated and you’ll be subject to our terms and conditions for service, which you can read at bt.com/legalstuff.

Paying for your Back-Ordered Device

You might have to pay an upfront fee for your device. If you do, we’ll take your bank card details when you apply to back-order. But we won’t charge your bank card until we’ve allocated a device to you. If this payment fails (for example due to lack of funds), your back-order may be cancelled. You can cancel your back-order at any point until we charge your card for this upfront fee.

Getting your Back-Ordered Device

If your back-order is confirmed, we’ll aim to send your new device to you within 30 days of the official launch date. Sometimes, we won’t be able to get your device to you within 30 days of the official launch date (because of high demand, for example). If this is the case, and you don’t want to wait longer than 30 days, you can cancel your back-order. But as set out above, you can’t do this if we have already charged the upfront fee to your bank card. This does not affect your statutory rights to change your mind within 14 days of receiving your device and only pay for the services you have used. We’ll start charging you for your BT Mobile service in the normal way from the day after we’ve dispatched your new device to you and your minimum term will start from that date too.

BT Mobile Handsets Plans

Discounted price for BT broadband homes (excludes business). 24 month minimum term. Payment is by direct debit and subject to credit status. UK calls to UK landlines (starting 01,02,03) and UK mobiles, standard UK texts and data within the UK.. Speeds vary by location, coverage and demand. One minute minimum call charge. Service numbers beginning 084, 087, 09 and 118 have an access charge of 30p per minute plus a service charge set by the company you call. 0800 numbers and calls to voicemail included. Early termination charge may apply if you stop your service in the first 24 months, see bt.com/terms

Handset Unlocking

We’ve started to lock some of our handsets to the BT Mobile network which means if you want to use it with another provider’s SIM card, you’ll need to request an unlock from us. 

How much does it cost to unlock my device?

First 6 months of contract

Cost

You're not unable to unlock within the first 6 months of your contract. The exception is where you've ceased your BT Mobile service and have paid your final bill which would include the early termination charges.

6 months onwards to month 24

Cost

£8.99

Month 24 onwards

Cost

Free

A second hand device locked to BT, bought from eBay, Gumtree or handed down etc

Cost

£8.99

Situation

Cost

First 6 months of contract

You're not unable to unlock within the first 6 months of your contract. The exception is where you've ceased your BT Mobile service and have paid your final bill which would include the early termination charges.

6 months onwards to month 24

£8.99

Month 24 onwards

Free

A second hand device locked to BT, bought from eBay, Gumtree or handed down etc

£8.99

Are there any devices that cannot be unlocked?

We will not unlock any handsets which have been reported lost or stolen.

How long will it take for BT to unlock my device?

We aim to unlock all devices within 72 hours. If we need to contact the manufacturer to get a code, it may take 10 days. But, we’ll be in touch if that’s the case.

Prices may change at any time during the contract

Available to new customers and existing BT Mobile SIM-Only or Family SIM customers. BT broadband homes (excludes business). 24 month minimum term. Payment is by direct debit and subject to credit status. UK calls to UK landlines (starting 01,02,03) and UK mobiles, standard UK texts and data within the UK. Speeds vary by location, coverage and demand. One minute minimum call charge. Service numbers beginning 084, 087, 09 and 118 have an access charge of 30p per minute plus a service charge set by the company you call. 0800 numbers and calls to voicemail included. Early termination charge may apply if you stop your service in the first 24 months, see bt.com/legalstuff.

Pre-order: Subject to stock availability. Pre-order terms apply, see bt.com/mobile.


BT Mobile Extras

Extra Speed

With Extra Speed, the maximum speed available through the network is capped at 60 Mbps rather than 30 Mbps on our standard 4G. The speeds you get on your phone will be lower, and depend on things like the number of users, distance from the mast and the type of 4G phone you have. This add on is valid from the moment you buy it and then runs on a 30 day rolling contract. Extra Speed is not available on BT Business Mobile plans.

Data and minute add-ons

These add-ons run on a 30 day rolling contract until you cancel them. When you first buy an Add-On, it lasts until the date of your next BT Mobile bill. It covers minutes or data used over your inclusive plan allowance, up to the allowance for that Add-On, from your last BT Mobile bill until your next one. Add-On allowances reset at the start of each billing month. You can only have one data and one minutes Add-On at any one time

A UK Add-On covers minutes or data used over your inclusive plan allowance, up to the allowance for that Add-On, from your last BT Mobile bill until your next one. (So if you buy a 500MB Add-On 10 days before the date of your next bill, it'll cover the data you use for those days and the previous 20). The add-on renews automatically every month on the date you get your BT Mobile bill, unless you cancel it.

If you don't want your UK Add-On to renew automatically, you'll need to contact us to cancel it before the date of your next BT Mobile bill. (You can still carry on using it until the date of your next bill and we won't charge you again). Any unused allowance won't carry over when your billing month ends. And if you go over your allowance, standard charges will apply. You can have a maximum of one for minutes and one for data at any one time. We won't transfer or refund UK Add-Ons. They're for your personal use and subject to BT Mobile Service terms and conditions.


BT Reward Card Terms

BT Reward Card is available to new and existing BT Mobile customers ordering the service through bt.com, excluding BT employees.

Available on single SIMs and the first SIM in each Family SIM plan; excludes re-grades & re-contracts.

You will need to have ordered a new BT Mobile plan online during a promotional period and waited 30 days before claiming. Your BT Reward Card could take up to 30 days from claim date to arrive.

On receipt you must activate the card within 3 months via the activation code, which will be sent to you by email to the email address provided with your order. The card is a non-reloadable prepaid card with no cash access (ATM or cash back). The BT Reward Card can be used at most merchants which display the Mastercard® acceptance mark until the funds on the card are depleted or until the card expiry date. Unspent funds which remain on the card after expiry date printed on the card cannot be redeemed. The card cannot be used at any Customer Activated Terminals (such as but not limited to pay@pump, toll roads, car parks or train ticket terminals), for subscriptions automated periodic payments, to withdraw cash via cashback ATM, foreign exchange bureaus, gambling, or any illegal goods services. The prepaid card offer is open to UK residents only, over the age of 18.

Your BT Reward Card is issued by Blackhawk Network (UK) Ltd​, an Electronic Money Institution authorised in the UK by the FCA with Firm Reference number 900023; pursuant to license from Mastercard International​. Mastercard® is a registered trademark of Mastercard International Incorporated. Blackhawk Network (UK) Ltd’s company registration number is 05802971 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD.

Broadband BT Reward Card will be sent to the installation address. BT Mobile Reward Card will be sent to the address where we delivered your BT Mobile product If you end your agreement for service before the end of the minimum contract period you'll have to pay an early termination charge. You can see details at: bt.com/termcharges

All services are subject to BT's standard terms and conditions which are at bt.com/legalstuff

There is no cash alternative for BT Reward Cards. The BT Reward Card can be replaced if lost or stolen for a £3 fee. 

If a BT Reward Card was offered on the date you placed your order, it will expire 3 months after the date your broadband order was installed or mobile order activated, unless you claim your BT Reward Card. BT reserves the right to remove the offer at any time. BT Reward Cards are subject to suppliers own terms and conditions.


BT Sport App

Price from month 4 currently £7 a month for UK residential customers. New 18-month BT Broadband contract required. You can only access BT Sport in the UK. Requires minimum 400kbps line speed or good Wi-Fi/3G/4G and a compatible device. Maximum of 2 devices may be used simultaneously.


Halo Broadband benefits
Our Price Promise
: You’ll keep the same monthly price, when your contract ends. This doesn’t include any changes as a result of annual percentage increase in the Consumer Price Index (CPI) rate of inflation. See bt.com/prices for more information.

Keep Connected Promise: See bt.com/halo/terms. You’ll need to contact us to report the fault or home move. Mobile network coverage required. Applies for the duration of your fault or home move only.

Smart Hub 2: available to Halo 2 customers who don’t already have one.

Dedicated UK and Ireland-based Support: we may route your call outside the UK and Ireland under certain circumstances.


Halo Mobile benefits
Fastest 4G speed:
your actual speed will depend on factors such as your mobile coverage, demand and location.

5G on BT: only available to Halo customers. You will need a 5G handset, plan and coverage to access 5G. See bt.com/legalstuff.

No Limits Plan: New and existing Halo customers taking selected BT Mobile plans. Unlimited anytime calls to UK landlines and UK mobiles excluding the Channel Islands. 150 calls or 1000 minutes a month to 0845 and 0870 numbers.


Featured SIM offers

All SIM Only and Family SIM plans include Unlimited Minutes and Unlimited Texts.

Featured SIM offers: Available between 13/12/2019 and 16/01/2020

1GB SIM. Monthly price £7 (was £9) a month for BT Broadband homes; £12 (was £14) a month for non-BT Broadband homes on a 12 month contract.

3GB SIM for the price 1GB. Monthly price £9 a month for BT Broadband homes; £14 a month for non-BT Broadband homes on a 12 month contract.

10GB SIM for the price of 5GB. Monthly price £12 a month for BT Broadband homes; £17 a month for non-BT Broadband homes on a 12 month contract.

15GB SIM for the price of 10GB. Monthly price £15 a month for BT Broadband homes; £20 a month for non-BT Broadband homes on a 12 month contract.

20GB SIM. Monthly price £18 a month for BT Broadband homes; £23 a month for non-BT Broadband homes on a 12 month contract.

30GB SIM. Monthly price £23 (was £25) a month for BT Broadband homes; £28 (was £30) a month for non-BT Broadband homes on a 12 month contract.
 

Featured Family SIM offers: Available between 13/12/2019 and 16/01/2020

8GB SIM x3. Monthly price £30 a month for BT Broadband homes; £35 a month for non-BT Broadband homes.

15GB SIM x3. Monthly price £40 a month for BT Broadband homes; £45 a month for non-BT Broadband homes.

20GB SIM x3. Monthly price £50 a month for BT Broadband homes; £55 a month for non-BT Broadband homes.

30GB SIM x3. Monthly price £50 a month for BT Broadband homes; £55 a month for non-BT Broadband homes.

JBL Headphones: Available to new and existing BT mobile customers who purchase selected sim and family plans. We’ll send it to you after 30 day cooling off period. While stocks last. Terms apply.  


Discounted price for homes with broadband from BT (excludes business). Payment is by Direct Debit and subject to credit status. UK calls to UK landlines (starting 01, 02, 03) and UK mobiles, standard UK texts and data within the UK. Speeds vary by location, coverage and demand. One-minute minimum call charge. Service numbers beginning 084, 087, 09 and 118 have an access charge of 30p per minute plus a service charge set by the company you call. Early termination charge may apply if you stop your service in the first 24 months for smartphone plans, see bt.com/terms.
 

Featured Smartphone offers: 

Featured Smartphone offers: Available between 13/12/2019 and 16/01/2020

Smartphone offers: Sonly L1- 1GB for £10. Ends 16th Jan 2020: Available to new and existing BT Mobile customers. 

Smartphone offers: Huawei Y7 – 1GB for £12. Ends 16th Jan 2020: Available to new and existing BT Mobile customers. 

Smartphone offers: Google Pixel 3a– 6GB for £20 – save £264. Ends 16th Jan 2020: Available to new and existing BT Mobile customers. 

Smartphone offers: Samsung S9- 1GB for £27 Ends 16th Jan 2020: Available to new and existing BT Mobile customers. 

Smartphone offers: Huawei P30 pro – 6GB for £40 – save £418. Ends 16th Jan 2020: Available to new and existing BT Mobile customers.

Smartphone offers: iPhone XR- 12GB for £42- save £72. Ends 16th Jan 2020: Available to new and existing BT Mobile customers. 


Mobile Handset and SIM Prices may change at any time during the contract.

Available to New and Existing customers (excludes business). Payment is by Direct Debit and subject to credit status. UK calls to UK landlines (starting 01, 02, 03) and UK mobiles, standard UK texts and data within the UK. Speeds vary by location, coverage and demand. One-minute minimum call charge. Service numbers beginning 084, 087, 09 and 118 have an access charge of 30p per minute plus a service charge set by the company you call.

Roam like home: Visit Data Roaming for 47 inclusive destinations.


Featured Data SIM:
 Available between 04/10/2019 and 30/01/2020

5GB SIM. Monthly price £10 a month for BT Broadband homes; £15 a month for non-BT Broadband homes.

8GB SIM. Monthly price £12 a month for BT Broadband homes; £17 a month for non-BT Broadband homes.

15GB SIM. Monthly price £15 a month for BT Broadband homes; £20 a month for non-BT Broadband homes.

30GB SIM. Monthly price £23 a month for BT Broadband homes; £28 a month for non-BT Broadband homes.

Data SIM Only plans don’t offer any minutes or texts, they are for use within tablets and mobile broadband devices only, and shouldn’t be used in mobile phone devices.

BT Mobile terms of service apply to all customers taking up any of these offers, and are available at bt.com/legalstuff


Apple TV deal

Deal includes: iPhone 11, iPhone 11 pro, iPhone 11 pro Max

For devices purchased/activated after 10th September:

1 year included

£4.99/mo.

For devices purchased/activated before 10th September:

7-day free trial

Free sample episode

£4.99/mo.

How to activate one year of Apple TV+?

1) Turn on your new iPhone, iPad, iPod touch, Apple TV, or Mac, and sign in with your Apple ID.

2) The offer should appear immediately after you launch the Apple TV app. If not, scroll down in Watch Now until the offer appears.

3) Tap Enjoy 1 Year Free. You might be asked to enter your Apple ID password, confirm your billing information, or add a valid payment method.