Why wasn't a full user guide provided?

As part of BT’s commitment to sustainability and to reduce our impact on the environment a full user guide is no longer provided in an effort to save resources and reduce waste. A quick start guide is provided to enable you to set-up your product and provide instructions and information on the most common features of your phone.

A full user guide is available to view online at or if you need further help you can call the free BT Helpline. The Helpline number is in the quick start guide and sometimes on the underneath of the base station of your product.

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