Why don't I get a good range with my cordless phone?

There can be various reasons why you can't get a good range with your cordless phone. The range is the distance you can use the handset from its base. We test our phones to make sure they meet the maximum range of up to 50 metres indoors and up to 300 metres outdoors.

There can be various reasons why you can't get a good range with your cordless phone.

The range is the distance you can use the handset from its base. We test our phones to make sure they meet the maximum range of up to 50 metres indoors and up to 300 metres outdoors.

The range of our cordless phones

You will only get this range when there is a clear line of sight between the base and the handset. Anything blocking the base and handset will significantly reduce the range.

In a normal home several things can affect the range, so please check:

  • The construction of the building where you've placed the base and handset. For example the type of wall material, the thickness and dampness. Thick walls can severely affect the range
  • That as few walls as possible block the distance between the base and handset
  • The base is away from other electrical or electronic equipment. For example away from TVs, computers, microwaves, mobile phones, modems or routers. Ideally the base should be at least a metre away to avoid possible interference
  • The base is away from large metal items such as fridges, freezers and microwave ovens

If you haven't been able to solve the problem, please contact the helpdesk. You'll find the contact details in the user guide for your phone >

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