Why can't I connect my BT Home SmartPhone to a wireless network?

If you can't locate or join or a Wi-fi network, or if the signal strength appears weak or low, try the following steps:

  1. Press the Home button then the Menu button
  2. Touch Settings then Wireless and network and turn 'Wi-Fi' off and then on again
  3. Verify that you are in range of your wireless router
  4. Confirm that your wireless router and/or modem are connected to power and turned on
  5. Check whether other devices (portable computers, for example) are able to connect to the wireless network and access the Internet

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