I have a problem with my BT TV box

The TV help tool is available to all BT TV customers. When problems crop up, it can quickly get you up and running again. Click the button below to get started:

Visit the BT Community, where our customers share their expertise and advice. Browse the forums or log-in to ask a question.

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If you have a problem setting up or using your BT TV box, try some of these top help articles below:

Setting up BT TV >
How do I control my TV with my BT TV remote control? >
Channel problems on BT TV >
My BT TV box has stopped working or keeps freezing >
BT TV equipment problems >
How do I use the TV guide and record programmes? >
On Demand and Catch Up problems on BT TV >
Recording problems on BT TV >

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