How to check Powerline Adapters or BT Mini Connectors are working

Your Powerline Adapters and BT Mini Connectors are set to work together as a pair, and should work perfectly out of the box. The best way to test them is to find a double socket, and plug them in next to each other. Often the best place to find a double socket is in your kitchen. Alternatively, plug them into a trailing extension strip (but not an anti-surge strip).

Once plugged in, after 10-40 seconds the Powerline Adapters will configure themselves. If your Powerline Adapter has an AP light it should be green or orange on one of the units, (depending on which model you have) and the status light should be green on both. If your Powerline Adapter doesn't have an AP light, then both 'Data' lights should be green.

If you're using BT Mini Connectors, when plugged in they'll configure themselves after 10-40 second. The power and data lights will turn a solid blue. This means they're working normally.


Both adapters with green status lights

BT Mini Connectors
Check Correct Configuration
Both the Data and Power lights should be a solid blue

Both adapters with green status lights

Check Correct Configuration
Both 'Status' lights should be green and one of the 'AP' lights will show constant orange (it doesn't matter which one).

Both adapters with green status lights

Check Correct Configuration
Both 'Status' lights should be green and one of the 'AP' lights will be on (it doesn't matter which one).

Both adapters with green status lights

Check Correct Configuration
(Arcnet & Simpler Networks Adapters)
Both 'Data' and 'Power' lights should be green on both adapters.

If the Powerline Adapters don't configure themselves as above, then you need to reset them:

Resetting Powerline Adapters or Mini Connectors >

When your Powerline Adapters are connected to your BT TV box the Ethernet light should light up. When you're using the service, the Ethernet light will flash. You may notice that the Status or Data Light on one or both Powerline Adapters changes to red or orange. This isn't something to worry about if your BT TV service is working OK.

If your powerline adapters, or BT Mini Connectors, aren't lighting up and you think they need replacing, please contact us >

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