EE TV equipment problems

The TV help tool is available to all EE TV customers. When things go wrong, it can quickly get you up and running again. Simply select the button below to get started:

Need more help? Visit the BT Community, where our customers share their expertise and advice. Browse the forums or log-in to ask a question.

Get support from the BT community >

EE TV box

Setting up EE TV >
EE TV user guides >
My EE TV box has stopped working or keeps freezing >
Channel problems on EE TV >
Recording problems on EE TV >

Remote control

My EE TV remote control isn't working >
How do I control my TV with my EE TV remote control? >
How to reset your EE TV remote control >

Powerline Adpaters or Mini Connectors

Problems with Powerline Adapters or Mini Connectors are usually fixed by a reset.

How to check Powerline Adapters or BT Mini Connectors are working >
I have no lights on my Powerline Adapter or BT Mini Connectors >
Powerline Adapters and BT Mini Connectors user guides >

Was this answer helpful?

Tell us how we can improve this article

Select an option that apply:

it's too long

I didn't get the information I need

I found it difficult to follow

Another reason

Thanks for your feedback

Please select one feedback option

Submit

Print these instructions

Do Powerline Adapters work with anti-surge extension leads (power strips)?
How do I add a new Powerline Adapter or BT Mini Connectors to my existing network?
My EE TV box has stopped working or keeps freezing
How to connect and use the YouView app

Need more help?

More options

Ask the BT Community