Amazon Prime Video on BT TV

Prime Video on BT TV lets you watch popular moves, TV series, award winning Amazon Originals and live sports through one remote, one box and one bill. And if you're an eligible BT TV customer and don't have a Prime Video account already, you can try Prime Video on us.

Here's everything you need to know about Prime Video on BT TV.

Learn about Amazon Prime Video on BT TV

Setting up and using Amazon Prime Video on BT TV

Managing your Amazon Prime Video account

 

Learn about Amazon Prime Video on BT TV

    Prime Video is available on all current 4K recordable, recordable and non-recordable TV boxes.

    If you have an older recordable TV box, which looks like the one below, it won't have access to the Prime Video Player. Contact us and ask for an upgrade to our current recordable TV box.

    You can also watch Prime Video on thousands of eligible devices, such as smartphones, tablets and computers. For more information, take a look at Amazon's website >

    There's no limit to how many devices you can have on your account.

    New and existing BT TV customers who don't have an active Amazon Prime or Prime Video account are eligible to try Prime Video on us for a limited period.

    New customers can add Prime Video when ordering their BT TV package. Existing BT TV customers can add Prime Video in My BT or by calling us on 0800 800 150.

Prime Video costs £5.99 a month.

Prime Video is different to Amazon Prime, which includes unlimited one-day delivery and other benefits. This costs £7.99 a month and you would need to upgrade to this via Amazon's website.

If you choose to rent or buy anything that isn't included in your Prime Video membership, you'll need to have a credit or debit card registered with Amazon, as these charges will appear here and not on your BT bill.

Yes - just enter your account details into the Prime Video player on your TV box.

 

Setting up and using Amazon Prime Video on BT TV

Anyone with BT TV can now add the Prime Video membership to their BT bill.

New customers can add it to their order when buying online or in store. Existing customers can add Prime Video through My BT or by calling 0800 800 150. You can't currently sign up or activate your membership via your TV box.

We'll email you an activation link - it should arrive within a couple of minutes. If you don't see it, check your junk and spam folders. You have 30 days to use your activation link. After this time, your Prime Video order will be cancelled and you'll need to order it again. You can do this in store, online or by calling us. If things have changed and you're no longer eligible, you may not be able to receive the offer again.

You activate your membership via the link in the email we send you, or in My BT. Once you click Activate, you'll see a congratulations screen. Click Watch Now and you'll be dropped into Amazon Prime Video's landing page, so you can start watching right away. You'll also get emails from both BT and Amazon confirming your account activation.

To watch on your TV, you'll need to open the Prime Video player on your BT TV box - it's in the 'Players and Apps' section of the BT TV menu. Just press the blue Home button on your remote (or Youview button if you have an old remote) to get started. 

Screen showing the sign in or sign on options within the BT Player

Select Sign in, and enter the email address and password you used to activate your account.

Screen showing where Prime Video is within the BT Player

The home screen of Prime Video

If you have a parental PIN set up on your BT TV box, you'll be asked to enter this when launching the Prime Video Player. You won't be asked to enter the PIN again when watching Amazon content.

Amazon also have their own parental controls, which have a separate PIN. If you have parental controls set up on your Amazon account, you'll be prompted to enter your PIN when watching content via the BT TV box. This Amazon PIN will be the same on all devices where you use Prime Video. You can find Amazon PIN help here >

If you haven't set up a PIN on Amazon, purchases will be done via a single click.

You can watch Prime Video on any device that supports it, including another BT TV box. However, there's a limit to the number of screens you can watch it on at the same time, which varies. To find out more, visit Amazon's Help & Customer Service page >

Prime Video offers titles in standard definition (SD), with some content available in High Definition (HD) or Ultra High Definition (UHD) too. To watch any available content in Ultra HD, you'll need our 4K recordable TV box. Find out more about Ultra HD here >

If you have BT TV, watching Prime Video on your BT TV box won't count towards your broadband usage. If you watch Prime Video on any other devices in the home connected to your BT Broadband, then it will count. But if you have an unlimited broadband package, you don't need to worry about this.

If you don't have BT TV and have a limited broadband package, watching Prime Video on your TV box will contribute to your monthly allowance.

With all BT Broadband packages, your internet speed could slow down if you use any streaming services, (including those on BT TV), at the same time as using the broadband for other purposes.

 

Managing your Amazon Prime Video account

Prime Video is a monthly membership service that you pay for in advance. You'll be billed for this every month - on or around the date that you activated your service - unless you cancel.

If you choose to take Prime Video through BT, the monthly fee will appear on your BT bill. Other members will see charges come through Amazon.

If your monthly bill comes through BT and you wish to rent or buy films or TV shows outside of your Prime Video membership, you'll need to have a credit or debit card registered with Amazon. All purchases and rentals will appear on your Amazon account and not on your BT bill.

To change to Amazon Prime or Prime Student, you'll need to do this via www.amazon.co.uk. This will automatically switch your service over to Amazon and your monthly payment will no longer be on your BT bill. This could take up to 30 days.

If you switch membership part way through a month you've already paid for, we'll refund you for any days that you haven't used.

To stop the auto-renewal of your Prime Video account, log in to My BT or give us a call.

You won't have to pay a cancellation fee. However, we won't refund you for any days you've already paid for. Instead you'll have access to the service until the date that the membership would have auto-renewed - you can find this on your bill.

If you cancel your BT TV service, your access to Prime Video will end on the same day that your BT TV does. If you've already paid for that month's access to Prime Video, we'll add a refund for the days missed to your BT bill.

If you move home, there'll be no break in your Prime Video service as long as you keep BT TV. You'll still be able to access it on any Prime Video compatible device.

 

Help and support

There's lots of help and support available on the Amazon Help pages at www.amazon.co.uk/help if you're having issues with their online player or content.

If you think you might be having an issue with your BT TV service, check out our TV help pages >

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