What is the True Key app?

True Key by McAfee is a free password manager app for BT Broadband customers. Depending on the device you're using, it lets you auto-save, recognise and log in for instant access to an unlimited number of apps and sites, using face, fingerprint, master password or a second device.

Click on the links below to find any help you need:

Changes from 26 June 2019

New way of logging in

How to use your Master Password

Learn more

Learn more about True Key

Getting started

How do I get True Key?

How can I convert my Freemium True Key app to Premium?

What devices does the True Key app work on?

New way of logging in from 26 June 2019

On 26 June 2019, we're changing the way you log in to your True Key password manager.

For PCs and Macs, you'll no longer be able to use the face and fingerprint recognition factor to log in. If you're using this, you'll need to switch to another factor before 26 June.

On iPhones and Android devices, you'll no longer be able to use the face recognition factor to log in. However, on iPhone 10 and above, you'll now be able to use Apple Face ID

We'll send you an email in May to remind you about the changes.

What do I need to do?

The update will happen automatically so you won't need to do anything. When it happens, you'll still be able to sign in with your Master Password. If you've forgotten it, you can reset it now.

The table below shows the changes to log in methods:

 

 

iPhone 10 and above

iPhone 8 and below

iPads

Android Mobile

PCs and Macs

Trusted device
No change

No change

No change

No change

No change
Master Password
No change

No change

No change

No change

No change
Face recognition
Removed

Removed

Removed

Removed

Removed
Apple Face ID
New factor

Not available

Not available

Not available

Not available
Fingerprint
Not available

No change (Apple Touch ID)

Not available

No change

Removed

These are the screens you'll see on the different devices after the update:

Change to True Key log in

Change to True Key log in

 

After the update on 26 June 2019, the fingerprint factor will disappear, but Apple Face ID will be added to the factors available.

iPhone 10 change

The new experience:

iPhone 10 experience

iPhone 10 experience

After the update on 26 June 2019, Face Security will disappear from the factors available.

iPhone 8 change

The new experience:

iPhone 8 experience

After the update on 26 June 2019, Face Security will disappear from the factors available.

iPad change

The new experience:

iPad experience

iPad experience

After the update on 26 June 2019, Face Security will disappear from the factors available.

Android mobile change

The new experience:

Android mobile experience

After the update on 26 June 2019, Face recognition will disappear from the factors available.

PC change

The new experience:

PC experience

PC experience

 

How to use your Master Password

Your Master Password is one of the factors used to encrypt and decrypt your data. It allows you to access all the important infromation you've stored in your True Key app. Despite the changes to the way you sign in, you'll still need your Master Password and it won't be changed.

If you've forgotten your Master Password, you'll be prompted to reset it. The current Master Password reset asks you to provide either face or fingerprint and a trusted device for authentication. However, if you only have one device or a device that doesn't have a camera or fingerprint reader, this might be difficult. To make things easier, the new Master Password reset will only ask for:

  • The trusted device - this is the device that you were last logged into using True Key
  • The trusted email - this is the email address you provided when you set up your True Key account

What do I need to do?

The update will happen automatically so you won't have to do anything.

What are the new steps to reset my Master Password?

Follow the steps below, depending on whether you're using a desktop or mobile device.

For more information about using True Key, please visit McAfee Consumer Support >

  1. Click on Forgot your Master Password on the True Key home screen to bring up the Master Password screen
  2. Change Master Password on desktop

  3. On the next screen, you'll see your email address. Click on Send me the link
  4. Wait for the email with a reset Master Password link to arrive in your inbox
  5. Change Master Password on desktop

  6. Open the email and click on Reset my password
  7. Change Master Password on desktop

  8. A new screen will pop up where you need to enter a new password
  9. Change Master Password on desktop

  10. Enter the new password and click on Reset it which will change the Master Password
  11. Change Master Password on desktop

  1. Click on Forgot your Master Password on the True Key home screen to bring up the Master Password screen
  2. Change Master Password on mobile

  3. On the next screen, you'll see your email address. Click on Send me the link
  4. Change Master Password on mobile

  5. Wait for the email with a reset Master Password link to arrive in your inbox
  6. Change Master Password on mobile

  7. Open the email and click on Reset my password
  8. Change Master Password on mobile

  9. A new screen will pop up where you need to enter a new password
  10. Change Master Password on mobile

  11. Enter the new password and click on Reset it which will change the Master Password
  12. Change Master Password on mobile

 

Learn more about True Key

True Key by McAfee is a free password manager app. It works quietly in the background to make your current passwords stronger, remembers them and instantly logs you in, so you don’t have to. It works across all platforms and syncs to all your desktop (Windows 7+ and Mac) and mobile (Android and iOS) devices.

Profile data is encrypted locally using the strongest encryption available. Only you have access to decrypt and unlock information using factors unique to you.

Your encrypted True Key data is stored on a secure True Key server. The only way this information is accessed is with factors that are unique to you, including your facial math or Master Password.

True Key doesn't track websites you've accessed, other than to collect anonymous performance data of the auto-filled feature on some websites to help improve the service.

No, the True Key service doesn't sell or share any of your information to a third party.

Always secure your computers and mobile devices with a PIN or password to keep it safe from unwanted users. If your device is stolen and you logged out of the True Key app, you’re fine.

Set up the True Key app to log out automatically after a set period of time for extra safety. Go to 'Settings' to customize your log out preferences.

If you have an Android mobile phone or tablet, you can use BT Virus Protect app for anti-theft.

Learn more about the BT Virus Protect app

How do I get True Key?

There are three ways you can get the True Key app:

1. Download the True Key app from My Extras/Your Inclusive extras

 

  1. Log into www.bt.com/mybt >
  2. Scroll down to the True Key tab and click Download
  3. You'll be taken to the 'My Account' portal where you can click the Download button
  4. This will take you to the Apple iTunes store, or Google Play store, if you have an Android phone or tablet. Once in the store, you can install the app to your device in the normal way

 

Install True Key from the My Account portal in My BT

If you have a PC or MAC, you'll see:

Click download to Install True Key on a PC or MAC

If you have an Android, you'll see:

Click download to Install True Key on an Android
2. Search for ‘True Key’ directly on Apple iTunes store or Google Play store

  1. Install the app to your device in the normal way
  2. You’ll then need to go into your 'My Account' portal by logging into www.bt.com/mybt > to get your 'Activation' code
  3. Paste (or type) the code into the App to convert it from a 'Freemium' version to a 'Premium' version with unlimited passwords
3. Via a link to a Key Card

If you’ve received a link to a Key Card you’ll see the following screen.

Key Card Link

This will include options to download both BT Virus Protect* and True Key. Scroll down to the 'True Key' section and click Get Started.

*BT Virus Protect isn't available for iPhones or iPads.

After downloading True Key, you’ll need to create a profile with a name and email address, and then follow screen instructions to set up a Master password, face recognition and fingerprint.

Remember to do this as it will allow you to access True Key quickly, or you’ll be able to recover your password if you’ve forgotten it. You’ll need to allow True Key to take pictures and record video.

You can send link to download True Key on your other devices from 'My Account'.

Send link to other devices

 

How can I convert my Freemium True Key App to Premium?

If you’ve downloaded a ‘Freemium’ version of True Key (which has a limit of 15 passwords), you can convert it to a ‘Premium’ version with unlimited password by:

 

  1. Logging into My BT > using your BTID and password
  2. Go to 'My Account' by clicking Download from either the True Key or BT Virus Protect tab
  3. You'll be taken to the 'My Account' portal where you can copy or take note of the 'Activation' code. Alternatively, you can find the activation code on a Key Card
  4. Open up your True Key app in one of your devices
  5. Go to Settings
  6. Select 'True Key profile' (which will be set to ‘Free’)
  7. Click Free under 'Subscription'
  8. Paste (or type) in the Activation code, and click Activate Premium
  9. Once done, your True Key profile will show ‘Premium’

On the 'My Account' portal, you'll see:

 

Copy activation code

Or on a Key Card, you'll see:

Copy activation code
Click Free
Enter activation code and click Activate Premium

What devices does the True Key App work on?

The True Key app works on the latest smartphones, tablets and computers. The platforms it supports include:

  • Operating Systems: Mac OS X, Windows, Android & iOS
  • Browsers: Chrome, Internet Explorer, Firefox, Safari (for iOS)
  • Coming soon: Safari (Mac OS X), Microsoft Edge

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