What is a VOL number
A VOL number is a type of order reference number that you usually get when you order over the phone. Your VOL reference number will be included in your order confirmation email.
A VOL number starts with 'VOL' and is followed by three numbers, a hyphen, and 11 more numbers. For example, VOL011-12345678910.
To track your order online, you need to enter the entire order reference in full, including all the letters and numbers. It’s a good idea to copy and paste it from your order confirmation email to avoid making any mistakes when you type it in.