What do the lights on my BT Hub mean?
The lights on your BT Hub show its current status. Find your Hub model below and match the light colour to see what it means.
BT Hub lights
|
Colour of light |
What it means |
|---|---|
|
No light |
Your Hub isn't receiving power, or the lights have been turned off. |
|
Green light |
Your Hub is starting up. This can take up to 2 minutes. |
|
Orange light |
Your Hub is on but isn't connected to the internet. |
|
Flashing orange light |
Your Hub is connecting to broadband. It can take around 30 seconds. |
|
Blue light |
Everything is working normally. |
|
Flashing purple light |
Your Hub is working, but there's no internet connection. |
|
Red light |
There's a problem with your Hub. |
|
Flashing blue |
Your Hub is connecting a device using WPS. |
BT Home Hub 4 and 5
|
|
Which light and what colour? |
What it means |
|---|---|---|
|
|
Broadband light is orange |
Your Hub is connected to broadband, but your service may not be active yet. |
|
|
Broadband light is red |
The Hub has the wrong broadband username or password. |
|
|
Broadband light is flashing red |
There's a problem with the broadband line. |
|
|
Wireless light is orange |
Wireless security has been switched off on one or both Wi-Fi bands. |
|
|
Wireless light is flashing orange |
The Hub is in WPS pairing mode. |