What do the lights on my BT Hub mean?
The lights on a BT Hub reveal how well it's working. Scroll down to find your Hub model.
BT Smart Hub
|
Colour of light |
What it means |
|---|---|
|
No light |
Hub isn't receiving power, or the lights are switched off |
|
Green light |
Hub is starting up - this takes about two minutes |
|
Orange light |
Hub is working but isn't connected to the internet - this takes about two minutes |
|
Flashing orange light |
Hub is connecting to broadband - this takes about 30 seconds |
|
Blue light |
Hub is working fine |
|
Flashing purple light |
Hub is working but not connected to the internet |
|
Red light |
There's a problem with the Hub |
BT Home Hub 4 and 5
|
|
Which light and what colour? |
What it means |
|---|---|---|
|
|
Power light is green/ flashing green |
Hub is starting up |
|
|
Power light is blue |
Hub is working fine |
|
|
Power light is off |
Hub isn't receiving power |
|
|
Power light is orange |
There's a problem with the Hub |
|
|
Power light is red |
Hub isn't connected to broadband |
|
|
Broadband light is orange |
Hub is connected to broadband, but your account may not be switched on yet |
|
|
Broadband light is red |
You've logged in with the wrong username/ password |
|
|
Broadband light is flashing red |
There's a problem with the broadband line |
|
|
Wireless light is orange |
Wireless security has been switched off for one/ both channels |
|
|
Wireless light is flashing orange |
Hub is in WPS automatic connection mode |
BT Home Hub 3
|
Colour of light |
What it means |
|---|---|
|
Blue |
Hub is connected to broadband |
|
Dim blue |
Hub is in auto power save mode |
|
Flashing blue |
Hub connecting via WPS |
|
Orange |
BT power save mode is on, or there's a problem with Hub |
|
Flashing orange |
Hub starting up or connecting via WPS |
|
Red |
Hub is not connected to broadband |
|
No light |
Power is off |