How much do 0845 and 0870 numbers cost?

Calls to 0845 and 0870 numbers may be free from your BT landline depending on which Calling Plan you have, and the time you make the call. Here's what you need to know:

You can check your package by visiting the Package page within the app.

 

Unlimited Weekend Calls*

Daytime (7am to 7pm Mon - Fri) - 15p per minute plus service charge
Evening (7pm to 7am Mon - Fri) - 15p per minute plus service charge
Weekends (All day Saturday and Sunday) - included

 

Unlimited Evening & Weekend Calls*

Daytime (7am to 7pm Mon - Fri) - 15p per minute plus service charge
Evening (7pm to 7am Mon - Fri) - included
Weekends (All day Saturday and Sunday) - included

 

Unlimited Anytime Calls*

Daytime (7am to 7pm Mon - Fri) - included
Evening (7pm to 7am Mon - Fri) - included
Weekends (All day Saturday and Sunday) - included

 

Home Phone Saver 2019*

Daytime (7am to 7pm Mon - Fri) - included
Evening (7pm to 7am Mon - Fri) - included
Weekends (All day Saturday and Sunday) - included

*Excluding calls to dial-up internet, calling card and dial-through access numbers.

You can easily manage your calling plan by visiting the Package page in the app.

 

Fair use policy for 0845 and 0870 calls

We operate a fair use policy for inclusive 0870 and 0845 calls so we can continue to offer them to all of our customers. The fair usage policy limits are set at a very high level of usage, which means the vast majority of our customers won't approach the limits.

You can make a total of 1000 minutes of calls, or 150 calls, in a rolling 30-day period. If you exceed either of these limits, you'll be charged for all future 0845 and 0870 calls made from your account.If you exceed the limits, we'll send a notification SMS text message to the landline telephone number we have for your account.

 

What's a dial-through access number?

A dial-through access number is any number connecting you to another number that's both known by, and could be directly dialled by you from your BT landline. The dial-through access number charges a cheaper rate. There are typically two types of these calls:

1. You first dial an 0870 or 0845 number and then, while still connected, you dial the intended destination number to be connected

2. You're connected directly to the intended destination number by dialling an 0870 or 0845 number, having previously routed the destination number through the 0870 or 0845 number, which can be done via the internet or by other means. 

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