How can I change the admin password on my BT Hub?

The first time you open your Hub Manager, you'll be prompted to change the password. Simply follow the easy on-screen instructions.

If you've set up your password, and want to change it, just follow the steps for your BT Hub below.

If you forget your password, you can use the override feature to set up a new one, along with a password hint to help you remember it in the future. 

 

BT Smart Hub 2

The easiest way to change the password on your BT Smart Hub 2 is via the My BT app:

1. Select Home Network
2. Select Settings
3. Select Hub settings
4. Select Change admin password
5. Enter the current admin password
6. Enter and confirm the new admin password

 

BT Smart Hub and Ultrafast Smart Hub

1. To change the admin password on your BT Smart Hub, start by opening a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar - this will open the Hub manager.
2. Click Advanced Settings
3. Click System
4. Enter the admin password. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration
5. To change your Admin password you will be asked to enter your current password first.
6. Then enter your new password twice - remember the Admin password is case sensitive, and must be 5-20 characters long.
7. You can also enter a password hint (for example, "My first pet's name"). If you forget your password when you need to enter it later you can request the Hub Manager to display this hint to help you. If you still can't remember your password, the Smart Hub has a password override feature that allows you to create a new password without losing all your personal Hub settings and configuration
8. Remember, once you make any changes you'll need to save them. Click Save
9. You may be prompted that your chosen password isn’t as secure as it could be. You'll be given some useful tips on how to make your password more secure. To continue with the password you want click Accept

 

BT Home Hub 4 and Hub 5

1. Click Settings
2. Enter the current admin password
3. Select the Admin Password menu
4. Enter the current admin password. (If you haven't previously changed it you'll find the default password on the label on the back of the Hub)
5. Enter the new password twice
6. You can also enter a password hint (for example, "My first pet's name"). If you forget your password when you need to enter it later you can request the Hub Manager to display this hint to help you. If you still can't remember your password, the Hub 4 and Hub 5 have a password override feature that allows you to create a new password
7. Click Change password

 

BT Home Hub 3

1. Click Settings
2. Enter the current admin password
3. Click on Admin Password
4. Enter the current admin password
5. Enter the new password twice
6. You can also enter a password hint (for example, "My first pet's name". If you forget your password when you need to enter it later you can request the Hub Manager to display this hint to help you. If you still can't remember your password, the Hub 3 has a password override feature that allows you to create a new password
7. Click Change password
 

Need more help?