Help setting up email on your mobile

You can access your email through your web browser. Just go to


Using an email client

You can also set up your email to use with an email client. This is an email program or application on your device like Apple Mail, Outlook or Windows Mail.

Email client applications store your downloaded emails locally on your device. This means you can still read them even if your mobile isn't connected to the internet.

IMAP and POP3 are the protocols or technologies that allow you to download your email messages to your device. We recommend you use IMAP with SSL enabled, as this will ensure copies of your messages are kept on the email server.

SMTP is the technology that enables you to send email, so whether you're using IMAP or POP3, you'll need to enable SMTP. It's easy - you usually switch it on by ticking a box called 'My server requires authentication' in your email program's settings.

If you don't set up SMTP authentication, you'll get an error 530 message when trying to send email messages.


Getting set up on an email client

To set up your email on your mobile device, you’ll need to know:

  • Your BT email address or username
  • The password for it
  • What device you have (an iPhone 6 or a Samsung 7 for example)
  • What application you’re using (Apple Mail or Outlook for example)
  • You’ll also need the incoming and outgoing server settings (also known as the IMAP/POP3 and SMTP settings) for the BT Email service
  • To protect our email server from abuse by spammers, we require all emails sent through our email service to have SMTP authentication.


Important advice for customers using BT Yahoo email

Some customers use the email service provided for us by Yahoo and may have used the Yahoo settings when setting up their email client. We're updating our email service and, as a result of these changes, you'll no longer be able to sign in using the Yahoo servers.

You'll need to update your incoming and outgoing server settings to

If you're using the Yahoo Mail app, you'll need to delete your account as we're no longer supporting this app - go to your app store to download a new email app.

Find out more about updating your settings here >


Help with specific mobile devices

We're aware of some issues with Apple devices and applications. If you experience any problems while setting up BT Email on your Apple device or Apple Mail, try following our suggestions to fix them.

Need more help?