The BT Mobile app is closing soon – download the My BT app instead

The BT Mobile app is closing soon, but don’t worry – it’s now easier than ever to manage your mobile account and other products all in one place with the My BT app.

We’re constantly working on adding new features and improvements to the My BT app – here are some of the things you can do already:

  • Check your mobile allowance and other usage
  • Check, download and pay your bill
  • Manage all your products – including mobile, broadband and TV 
  • Track orders and faults
  • Test your speed and check BT services in your area 


Here's how to make the switch to My BT:


If someone else pays your BT Mobile bill


If you don’t have a BT ID and you’re not the mobile account holder, you’ll need to ask your BT account holder to create a separate BT ID for you. Your BT ID will only let you see your own BT Mobile bill and usage.

You’ll need an email address to set up your BT ID.

Follow our step-by-step guide 


If you’re the BT Mobile account holder 


Use your BT ID to log in to My BT

You’ll need a BT ID to log in and use the My BT app. Your BT ID is the username and password you need to manage all your BT services online.

If you know your BT ID, just download or open the My BT app – you can start using it straight away.

If you’ve forgotten your BT ID or don’t have one, see below how to get a reminder or set one up. 


Download the My BT app

The My BT app is available on the App Store or Google Play - or you can just text 'MyBT' to 81192 and we'll send you a link to download the app.

Get more info on using My BT


If you've forgotten or need new login details:

Forgotten your BT ID username or password? Get a reminder here

Forgotten your BT account number? Get a reminder here

Need a BT ID? Set one up here



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