What can we help with?

• I've changed my mind. Can I return my BT Mobile phone?

  If you're not happy with your BT Mobile within the first 14 days, you can send your phone back and cancel your service - no problem.

• BT Mobile: How do I order and activate a replacement SIM?

  You can do this online but you need to activate your SIM as soon as you get it.

• Track your order

  Check the progress of your order using your BT ID, or order reference and postcode.