We might contact you from different numbers if we've found an issue with your service or in response to something you've done, like placing an order or reporting a fault. It's one of the ways we keep you up to speed with what's going on.
If you get a message from us and you message us back, we won't charge you for this; it's free. But other network providers may charge you at their standard rate or include the message in your allowance. Contact your network provider for more details.
You'll know it's a genuine message from BT if you receive the following:
- A text message from 61998 or 60204
If you'd prefer not to receive any text messages from us, just text STOP to 61998 or 60204. - A text message from 08456 021 111
If you receive a call or message from 08456 021 111, this is the BT Text service letting you know you have a message waiting. Call 08456 021 111 to get your message. - A text message from 81192
If you'd prefer not to receive any text messages from us, just text STOP to 81192. - A text message or call from +44752 0652 012 or +447786202608 or +447908670811
If you'd prefer not to receive any text messages or calls from us, just text STOP to +44 752 0652 012 or +447786202608 or +447908670811.