I can’t use a voice telephone because of a hearing or speech impairment

The Next Generation Text (NGT) Service can help you if you can't hear people properly on the telephone, or have trouble being understood.

You can use a smartphone, or a tablet or computer with your fixed line or mobile to make a phone call and type to our relay assistant. They will then speak your words to the person you're calling and type the reply so you can read it on your display.

It works whether you use NGT at home, in your office, or on the move. You can order takeaways, book taxis, use phone banking, order goods, or just chat by typing or reading your phone conversation.

Find out more about NGT (Text Relay) >

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