How much do 0845 and 0870 numbers cost?

Calls to 0845 and 0870 numbers may be free from your BT landline depending on which calling plan you have and the time you make the call.

Here's what you need to know:

 

Calling plan

Daytime - 7am to 7pm Monday to Friday

Evening - 7pm to 7am Monday to Friday

Weekends - All day Saturday and Sunday

Pay as You Go* 20p a minute plus service charge 20p a minute plus service charge 20p a minute plus service charge
500 Minutes* Included Included Included
Unlimited Minutes* Included Included Included
Unlimited Weekend Calls* 15.19p a minute plus service charge 15.19p a minute plus service charge Included
Unlimited Evening & Weekend Calls* 15.19p a minute plus service charge Included Included
Unlimited Anytime Calls* Included Included Included
Home Phone Saver 2020* Included Included Included

*Excluding calls to dial-up internet, calling card and dial-through access numbers.

BT operates a fair use policy for inclusive 0870 and 0845 calls so we can continue to offer them to all of our customers. The fair usage policy limits are set at a very high level of usage, meaning the vast majority of our customers won't approach the limits.

You can make a total of 1,000 minutes of calls or 150 calls in a rolling 30-day period.

If you exceed either of these limits you'll be charged for all future 0845 and 0870 calls made from your account.

If you exceed the limits we'll send a notification SMS text message to the landline telephone number we have for your account.

It's any number which connects you to another number that's both known by, and could be directly dialled by you from your BT landline. The dial-through access number charges a cheaper rate. There are typically two types of these calls.

  1. You first dial an 0870 or 0845 number and then, while still connected, you dial the intended destination number to be connected
  2. You're connected directly to the intended destination number by dialling an 0870 or 0845 number, having previously routed the destination number through an 0870 or 0845 number. This can be done via the internet or by other means

Need help understanding your bill? Our step-by-step Bill Explainer answers all the common queries we receive:

Thanks for your feedback

Please select one feedback option

Submit

Need more help?