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Can’t use a voice telephone?

The UK’s ageing and unreliable copper landline network is being retired.
When BT contacts you, take action to avoid disruption to your home phone or broadband services

Further information and support are available on our Connected Together website, or by calling 0330 1234 150.

The Relay UK Service can help if you can’t hear people or have trouble being understood.

Use a smartphone, tablet or computer with your landline or mobile to make a call and type to our relay assistant. The assistant speaks your words to the person you’re calling and types their reply for you to read.

It works at home, in the office or on the move. You can order takeaways, book taxis, do phone banking, shop online or chat by typing and reading your conversation.

Find out more about UK Relay.

 

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