Digital Voice: Why is my burglar alarm or health pendant showing an error?

Monitored burglar alarm

If your alarm is showing an error after you've moved across to our Digital Voice service, please get in touch with your alarm maintainer.

Other burglar alarms

If your alarm isn't monitored or maintained by a company, please connect the alarm phone connection to the phone port on the back of your Hub.

Health pendants and Telecare alarms

If you're without service following the move to Digital Voice, please temporarily connect the base unit to the phone port on the back of your Hub. Once you've done this you should immediately contact your service provider to explain the situation by pressing the red button.

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