Digital Voice: BT Broadband connection problems

Are you having problems viewing web pages or difficulties connecting to your Hub?

Many of our customers with broadband connection problems find that the following steps help:

  1. Make sure your Hub lights are on. If not, check the power cables are plugged in properly and it's switched on at the mains. You can check your set-up by following the instructions in Connecting and setting up your BT Hub >
  2. Turn off your Hub, computer and any other devices that you're trying to connect. Leave the Hub off for at least one minute before restarting. Allow a few more minutes for the Hub lights to settle. Once they have, you should see a steady, blue light. If not, there could be a problem with your broadband service. Find out more about what the lights mean and what to do: What do the lights on my BT Hub mean? >
  3. There might be a temporary problem with the network that's affecting every broadband connection in your area. You can check for network problems by entering your telephone number on our service status page >

Fix your Digital Voice service with our troubleshooter

You can test your connection, report a fault with the network and fix a wide range of Digital Voice problems using our troubleshooting tool >

If we can't find a fault or fix the problem online, we'll give you the option to book an engineer appointment.

If you can't connect to your BT Broadband, you can also do all of this using your mobile internet connection.

Already reported a fault?

Track your fault, change contact details and appointment times using our fault tracking service >

Still having problems?

Visit our contact page for other ways to get in touch.

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