We work with Hiya, who use AI to monitor calls in real time. This means protection keeps learning and improving.
All about Call Protect for Digital Voice
Call Protect comes with Digital Voice at no extra cost. It helps stop nuisance and scam calls, while making sure important calls still get through to you.
What Call Protect does
Call Protect works in the background to improve your call experience. It:
- detects and blocks suspected spam and fraud calls
- shows warnings on handsets with a digital display
- shows a business name if it’s verified
- sends known scam calls straight to junk voicemail
You can report a suspected scam or nuisance call at Find out how to report a call.
Contacting Hiya
If you have received a call which you think has been incorrectly displayed, you can report these directly to our service provider, Hiya.
- For personal calls, you should submit a request – Hiya (zendesk.com)
- For business calls you can register directly with our service provider, Hiya, to ensure your business's name appears.
How to manage your settings
You can manage Call Protect in three ways:
- your Digital Voice handset, look for the HD logo
- your My BT account
- by dialling 1572 from your home phone
Why you might still get unwanted calls
Call Protect isn't perfect. Some calls won't be flagged because:
- a call that's unwanted for you may be important for someone else.
- new scam numbers are always being created
The service improves over time as it learns from more calls.
If you haven't seen fewer nuisance calls, it may not be active on your line yet.
Block calls and take control
BT Blocklist
We automatically block known nuisance numbers.
- these calls go to your junk voicemail
- it's switched on when your service starts
- You can turn it on or off in your own settings
Personal Blocklist
You can block numbers yourself.
- add up to 100 numbers
- blocked callers go straight to junk voicemail
- manage your list online or by phone
Block your last caller from your handset
- Dial 1572.
- Press 1.
- Follow the instructions.
Block types of calls
You can choose to block certain call categories:
- international numbers
- withheld numbers
- unrecognised numbers
You can change this in your settings.
Manage settings in My BT
BT Blocklist
Manage settings in My BT
To manage settings online:
- Log in to My BT.
- Select Your Products.
- Choose Digital Voice.
- Select Manage.
- Update your Settings or Blocklist.
You'll need a BT ID to log in.
Listen to junk voicemail
Blocked calls are sent to your junk voicemail.
- dial 1572 to listen
- you can store up to 20 messages
- when full, the oldest messages are deleted automatically