All about Choose to Refuse

Choose to Refuse lets you put a stop to nuisance or unwanted calls by stopping them from getting through to you. You can block up to ten numbers. Some numbers are excluded from this service.

What is Choose to Refuse?

Choose to Refuse lets you put a stop to nuisance or unwanted calls by stopping them from getting through to you. You can block up to ten numbers. Some numbers are excluded from this service.

Watch our video on Choose to Refuse

 

How much does it cost?

Choose to Refuse costs £5.50 a month.

Line Rental Plus customers can also choose to opt in to Choose to Refuse at no extra cost

Activate your Line Rental Plus Choose to Refuse >

How do I get it?

You can easily add or remove Calling Features online >

How do I block numbers from calling me with Choose to Refuse?

To bar the last call you answered with Choose to Refuse:

Dial 14258 and press the star key (*) on your phones keypad twice at the voice prompt. The number you’ve barred will no longer be able to get through.

To bar other numbers at any time with Choose to Refuse:

Dial 14258 and enter your PIN. Choose to Refuse will give you a choice of the following options:

  • Adding a number to your list. Make sure you include the area STD code before UK numbers, and press the hash key (#) at the end of the number to tell Choose to Refuse that it is the end of the number
  • Reviewing your barred numbers list. You can check your list at any time. Choose to Refuse will tell you the number and the date that it was barred. You should also choose this option if you want to delete a number from your list
  • Changing your PIN number. PINs in sequences such as 5678 and 2222 and PINs that use numbers in obvious patterns on your dialling keypad (such as 2580) are not allowed

If you haven't set up a PIN yet, you should use the default PIN, which is 1234. If you've forgotten your PIN, please call 0800 800 150 to get it.

Are there any restrictions on the Choose to Refuse service?

Yes. Some calls from international destinations can't be barred as we don't always receive the number from the overseas network that the call originated from. Also, some business customers use an 0800 number on their outgoing calls for possible use on Caller Display rather than the network number from the lines where the call originated. Choose to Refuse does not bar the 0800 number itself but uses the underlying network number.

How can a cancel or change my Calling Features?

You can add, cancel or change your calling features online by clicking here.

Anonymous Call Rejection

Allows the automatic rejection of all calls where the caller has actively withheld their number. This will not reject calls where the caller can't send a calling line identity, for instance, calls from international numbers.

Documents

BT Calling Features user guide (PDF doc, 170KB)

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