We want to make sure you can access the information you need quickly and easily.

So you can get your bills in different formats:

• Braille (grade 2, single-sided)
• Large print
• Audio CD with a text file for screen readers

Change how you get billed

Log into My BT. At the top of any page click the MyBT dropdown. Go to Your bills and usage > Your bill settings.

Click the Change how you receive your bill link.

Go to the Choose format section, and find options like Large Print, Braille and Audio CD.

Or call us on 0800 919 591, 8am to 5pm Monday to Friday. 

Change other documents

We can also give you other documents like letters and user guides in other formats, including:

• Braille (grade 2, sincle-sided)
• Large print
• Audio CD

To change how you get letters and user guides, please call us on 0800 919 591, 8am to 5pm Monday to Friday.