Check charges for calls to 08, 09, 118 and 03 numbers

08, 09, 118, and 03 numbers are usually numbers for organisations such as banks, travel services, government departments, or voting for TV shows. 

Use this page to find out:

  • how much it costs to make calls to numbers that begin with 08, 0844, 0845, 0871, 09, 0900, 03 or 118 
  • why you may be charged more than our charges (service charges)
  • how to avoid call charges  
  • how to complain about high call charges to certain organisations 

Call charges

This table shows what we will charge when you make a call (known as an ‘access charge’). Some organisations will also charge a ‘service charge’.  

09

BT Landline

20p per minute (plus service charge) on any plan - calls are not included in unlimited minutes

BT Mobile

30p per minute (plus service charge) on any plan - calls are not included in call plan minutes

0870

BT Landline

Free using call plan minutes (20p per minute after you’ve used up your minutes)

BT Mobile

30p per minute (plus service charge) on any plan - calls are not included in call plan minutes

087 (excluding 0870 numbers)

BT Landline

20p per minute (plus service charge) on any plan - calls are not included in unlimited minutes

BT Mobile

30p per minute (plus service charge) on any plan - calls are not included in call plan minutes

0845

BT Landline

Free using call plan minutes (20p per minute after you’ve used up your minutes)

BT Mobile

Free using call plan minutes (30p per minute after you’ve used up your minutes)

084 (excluding 0845 numbers)

BT Landline

20p per minute (plus service charge) on any plan - calls are not included in unlimited minutes

BT Mobile

Free using call plan minutes (30p per minute after you’ve used up your minutes)

0800, 0808

BT Landline

Free

BT Mobile

Free

118

BT Landline

20p per minute (plus service charge) on any plan - calls are not included in unlimited minutes

BT Mobile

30p per minute (plus service charge) on any plan - calls are not included in call plan minutes

03

BT Landline

Free using call plan minutes (20p per minute after you've used your minutes)

BT Mobile

Free using call plan minutes (35p per minute after you've used your minutes)

Number

BT Landline

BT Mobile

09

20p per minute (plus service charge) on any plan - calls are not included in unlimited minutes

30p per minute (plus service charge) on any plan - calls are not included in call plan minutes

0870

Free using call plan minutes (20p per minute after you’ve used up your minutes)

30p per minute (plus service charge) on any plan - calls are not included in call plan minutes

087 (excluding 0870 numbers)

20p per minute (plus service charge) on any plan - calls are not included in unlimited minutes

30p per minute (plus service charge) on any plan - calls are not included in call plan minutes

0845

Free using call plan minutes (20p per minute after you’ve used up your minutes)

Free using call plan minutes (30p per minute after you’ve used up your minutes)

084 (excluding 0845 numbers)

20p per minute (plus service charge) on any plan - calls are not included in unlimited minutes

Free using call plan minutes (30p per minute after you’ve used up your minutes)

0800, 0808

Free

Free

118

20p per minute (plus service charge) on any plan - calls are not included in unlimited minutes

30p per minute (plus service charge) on any plan - calls are not included in call plan minutes

03

Free using call plan minutes (20p per minute after you've used your minutes)

Free using call plan minutes (35p per minute after you've used your minutes)

Service charges: why calls may cost more than our charges 

We can only tell you what we will charge for a phone call (the 'access charge'). Organisations may also charge you a 'service charge'.

We have not control over service charges. Always check if there is a service charge before you call.

To complain about peremium rate numbers or get a refund, you should first complain to the company that runs the service. If your complaint isn't resolved, you can complain to the Phone-paid Services Authority.

Avoid high call charges

You can:

Exceptions to free calls

Calls to 0870 and 0845 will start being charged if you make a total of 1,000 minutes of calls or 150 calls in a rolling 30-day period. This is our ‘fair usage’ policy.

Free calls don’t include calls to ‘direct-access’ numbers. These are numbers which direct you to another number after you call and 0845 or 0870 number.

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