Scam calls

Fraudsters are known to make calls claiming to work for BT, when it's actually a scam. They may ask you for personal information, want access to your computer and in some cases, ask for your bank details. Don't be fooled, this is fraud.

We take these cases very seriously. So please let us know if you've been the victim of a scam call so we can work to stop fraudsters in their tracks.

BT Scam Calls

We've all had calls from people claiming to work for BT, when it's actually a scam. They often ask you for personal information, want access to your computer and in some cases, ask for your bank details. Don't be fooled, this is fraud.

We take these cases very seriously. So please let us know if you've been the victim of a scam call so we can work to stop fraudsters in their tracks.

Think you've been hit by a scam call?

Report a scam call

What to look out for

There are some things we'll never ask you for over the phone. If someone claiming to be from BT asks you any of these, it's probably a scam.

Your computer

We'll never:

  • Call to tell you we've found a problem with your computer
  • Ask for payment details over email or live chat
  • Call out of the blue and ask for remote access to your computer or other devices.

Your broadband service

We'll never call and:

  • Tell you your router or IP address has been compromised
  • Tell you your broadband has been hacked
  • Threaten to disconnect your service unless you make a payment immediately.

Your bank account

We'll never:

  • Ask for your PIN or online banking password
  • Ask you to transfer money via PayPal or money transfer websites
  • Send someone to your home to collect money.

Ways you can stay protected

Here's some helpful links